Hi, I’m
Denise McNamara
Lewiston
Summary
Dynamic and results-driven professional with extensive experience in high-volume dining at Davinci's Restaurant. Proven ability to enhance customer satisfaction through exceptional service and strong multitasking skills. Successfully increased sales by effectively utilizing upselling techniques, while maintaining attention to detail and fostering team collaboration.
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
30
years of professional experience
Work History
Davinci's Restaurant
Waitress
09.2010 - Current
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Increased sales significantly by upselling higher-end products to customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
US Census Bureau
Crew Leader
04.2020 - 09.2020
Job overview
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
- Facilitated collaboration between different departments, enhancing cohesiveness and success of projects.
- Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.
Graziano's Restaurant
Waitress
04.2007 - 08.2010
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
PCDIAtlanta, GA
Graduate Certificate from Hotel, Resort And Restaurant Management
05-2001
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Payment processing
- Time management
- High volume dining
- Upselling techniques
- Bar terminology
- Special event coordination
Timeline
Crew Leader
US Census Bureau
04.2020 - 09.2020
Waitress
Davinci's Restaurant
09.2010 - Current
Waitress
Graziano's Restaurant
04.2007 - 08.2010
PCDI
Graduate Certificate from Hotel, Resort And Restaurant Management
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