Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denise McNeely

Pineville,LA

Summary

Dynamic operations manager with a proven track record at Popeyes® Louisiana Kitchen, excelling in budget development and staff training. Enhanced profitability through strategic cost management and relationship building, while fostering a positive work environment. Recognized for exceptional problem-solving skills and a customer-oriented approach, driving significant improvements in service quality and employee satisfaction.

Overview

1
1
Certification

Work History

Assistant

Cutting Edge Lawn Care
2021 - 2025
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Developed lasting customer relationships and grew network over time.
  • Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
  • Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
  • Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
  • Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
  • Applied fertilizer and other nutrients to lawns to promote healthy growth.
  • Safely applied fertilizers, herbicides, and pesticides according to company guidelines and industry standards to ensure environmental compliance.
  • Provided excellent customer support by addressing inquiries promptly via email or phone calls from current clients or potential prospects interested in services offered by the company.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Assistant

C & L Firewood
2021 - 2025
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Assistant Manager of Operations

Lake Erling Country Store
2018 - 2020
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.

Owner/Operator

Brown's Auto Sales & Service
09.1983 - 1995
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

General Manager

Popeyes® Louisana Kitchen
1998 - 2008
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Owner/Operator

Brown's Cenla Marine
1995 - 1998
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Improved safety standards by regularly reviewing protocols and implementing necessary updates.

Education

Business

LSU-A
Alexandria, LA

Business Operations

Business Training
Alexandria La
2000

GED -

Pineville High School
Pineville, LA
1985

Skills

  • Operations management
  • Business planning
  • Staff training and development
  • Inventory management
  • Budget development
  • Recruiting and hiring
  • Cost management
  • Cashflow management
  • Preventative maintenance
  • Decision-making
  • Dependable and reliable
  • Customer-oriented
  • Schedule management
  • Heavy lifting
  • Training and mentoring
  • Relationship building and management
  • Cross-contamination prevention
  • Cleaning protocols
  • Waste management
  • Temperature control
  • Color-coding systems
  • Food defense strategies
  • Sanitation management
  • Personal hygiene enforcement
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Relationship building
  • Self motivation
  • Interpersonal skills
  • Goal setting
  • Professionalism
  • Quality control
  • Adaptability
  • Quality assurance
  • Food cost optimization

Certification

Serve Safe Certified

(may be expired)

Timeline

Owner/Operator

Brown's Auto Sales & Service
09.1983 - 1995

Assistant

Cutting Edge Lawn Care
2021 - 2025

Assistant

C & L Firewood
2021 - 2025

Assistant Manager of Operations

Lake Erling Country Store
2018 - 2020

General Manager

Popeyes® Louisana Kitchen
1998 - 2008

Owner/Operator

Brown's Cenla Marine
1995 - 1998

Business

LSU-A

Business Operations

Business Training

GED -

Pineville High School

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Denise McNeely