Summary
Overview
Work History
Education
Skills
Volunteer work
Timeline
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Denise Mctyere

Andalusia,AL

Summary

Dynamic leader with a proven track record at AT&T Wireless, enhancing team performance and customer satisfaction through expert training and relationship building. Skilled in tax compliance and effective communication, I excel in fostering professional growth and achieving significant revenue increases. My approach emphasizes continuous improvement and teamwork, driving success in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Revenue Compliance Officer

State Of Alabama Dept of Revenue
01.2022 - Current
  • Processed payroll garnishments such as tax liens and child support.
  • Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
  • Maintained confidentiality of employee records and payroll information.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Enhanced the accuracy of federal, state, local tax filings with careful review and verification processes prior to submission deadlines.

Retail Sales Manager

AT&T Wireless
09.2017 - 01.2022
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.

Customer Care Team Manager

CCB Bank
10.2013 - 05.2016
  • Implemented effective conflict resolution techniques, fostering a positive workplace environment and reducing employee turnover.
  • Mentored new employees through onboarding processes, ensuring quick assimilation into the team and faster contribution to overall performance goals.
  • Oversaw daily operations of the Customer Care Team, ensuring timely resolution of inquiries through efficient resource allocation and workload distribution.
  • Ensured adherence to industry best practices in customer service delivery, maintaining a consistently high level of professionalism and quality across all interactions.
  • Increased first-call resolutions through rigorous monitoring of call handling metrics and targeted coaching interventions aimed at improving agent proficiency levels.
  • Coordinated with other departments to ensure seamless customer service delivery, resulting in reduced response times and increased efficiency.
  • Analyzed key performance indicators to identify areas of improvement, driving continuous growth in customer care quality.
  • Conducted regular one-on-one meetings with team members to discuss individual progress and address any concerns or opportunities for development.
  • Recognized exemplary performance within the team, fostering a culture of continuous improvement and celebrating achievements that contribute to customer satisfaction.
  • Encouraged professional growth by providing constructive feedback during performance reviews and recommending appropriate skill-building opportunities for team members.

Education

Bachelor Business Administration - Business Administration

Faulkner University
Montgomery, AL
05.2013

Skills

  • Timekeeping Systems
  • Payment Processing
  • Tax Compliance
  • Expense Reporting
  • Direct Deposit Setup
  • Banking Relationships
  • Maintaining employee records
  • New hire processing
  • Resolving discrepancies
  • Recordkeeping skills
  • HR Support
  • Reviewing timesheets
  • Compliance understanding
  • Due diligence
  • Data review
  • Tax law knowledge
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Decision-Making
  • E-Mail and Telephone Communication
  • Relationship Building
  • Team building
  • Microsoft Office
  • Self Motivation
  • Employee Training
  • Professionalism
  • Continuous Improvement

Volunteer work

American heart association 2013-2016


Junior service league 2024

Timeline

Revenue Compliance Officer

State Of Alabama Dept of Revenue
01.2022 - Current

Retail Sales Manager

AT&T Wireless
09.2017 - 01.2022

Customer Care Team Manager

CCB Bank
10.2013 - 05.2016

Bachelor Business Administration - Business Administration

Faulkner University
Denise Mctyere