Denise M. Dasaro
Jeffersonville,IN
Summary
Results-driven System Administrator with expertise in system monitoring and issue resolution. Proven track record in enhancing training delivery and communication across departments. Successfully managed e-learning systems and developed training programs, ensuring compliance and operational efficiency. Strong leadership skills complemented by a commitment to problem-solving and continuous improvement.
Overview
18
18
years of professional experience
Work History
System Administrator, Smart Square and TeleTracking
UofL Health
Louisville, KY
10.2020 - 10.2025
- Monitored system performance, diagnosing issues and performing both emergency and scheduled maintenance.
- Maintained interface feeds from EMR (Epic, Cerner), Payroll Systems (Kronos, UltiPro, Workday), and ADT (STAR) for seamless data integration.
- Provided training to managers and end-users, troubleshooting issues to enhance system functionality.
- Coordinated with application vendors for installations, ensuring ongoing support and effective issue resolution.
- Managed physical, virtual, and cloud-based servers, configuring reports on staffing and throughput for end-users.
- Evaluated technical directions for IT departments and adjusted user access per management directives.
- Collaborated with technical teams to ensure project deliverables met quality standards, managing helpdesk tickets related to system issues.
- Adhered to engineering guidelines while remaining updated on industry products and technologies.
Training Manager for Sales, Operations, and Corporate Services
Century Mortgage Company
Louisville, KY
01.2015 - 01.2020
- Maintain, evaluate, and upgrade all existing corporate third-party training programs, training policies, and procedures.
- Develop methods to transfer information from training sessions to actual on-the-job performance, and work closely with other departments to ensure proper implementation of training objectives.
- Conduct regular needs-analysis based on evaluation techniques to determine new training needs and priorities.
- Identify, design, initiate, execute, and report on appropriate metrics, methods, and research studies to monitor and measure existing training efforts.
- Implementation and oversight of the company’s first learning management system, continuing education for the loan officers, and making sure employees are in compliance with required laws and regulations.
- Development and implementation of three-day leadership training series for executives and managers.
- Implementation and development of loan officer specific training.
- Train and create appropriate materials for the Century Executive, Sales, Marketing, and Production teams.
- Management and leadership to the Century University training team.
- Project Management with Hoops HR to build and implement the talent acquisition and engagement site for Century Mortgage, Lending, and Entertainment.
- (Independent Mortgage Bank)
Educator, Technology Specialist, Organizational Development & Education
KentuckyOne Health
Louisville, KY
01.2013 - 01.2015
- Coordinate, design, develop, and deliver content using blended learning modalities.
- Oversight of the learning management system (LMS), including problem resolution and evaluation of processes to maximize efficiency for learning deployment and monitoring to ensure compliance.
- Evaluate the effectiveness of learning interventions.
Professional Development and Technical Support Coordinator, System Education
KentuckyOne Health
Louisville, KY
01.2011 - 01.2013
- Administrator for the KentuckyOne Health West Market e-Learning system.
- Teach KentuckyOne Health computer applications and Meditech to new employees.
- Teach CPR and Error Prevention.
- Evaluate and analyze LEARN data and other metrics.
- Responds to learner needs with the ability to problem solve.
Physician Recruitment Coordinator, Physician Recruitment
Jewish Hospital & St. Mary’s HealthCare
Louisville, KY
01.2008 - 01.2011
- Maintain communication with affiliated physician practices to ensure continued recruitment effort.
- Compile marketing strategy and materials related to physician recruitment.
- Maintain a close relationship with area resident and fellowship programs.
- Identify candidates through PracticeMatch, contingency recruitment firms, and direct leads to ensure placement of high-quality physicians.
- Maintain and update the physician recruitment website.
- Administrative and problem-solving support for the Jewish Physician Group Anesthesia employees.
- Plan and organize Jewish Physician Group and Physician Recruitment events.
- Responsible for processing invoices, continuing education, and dues for twenty-seven Jewish Physician Group practices.
Education
Bachelors of Science - Management
University of Phoenix
Phoenix, AZSkills
- System monitoring
- Training delivery
- Issue resolution
- Problem solving
- Effective communication
- Leadership
References
- Monica Bohn, CEO, Century Mortgage and Lending Company, (502) 608-4177
- Aundrea Lewis, Executive Leader, Former CEO, UofL Health Peace Hospital, (502) 387-6023
- Shelby Ramos, Former Director, UofL Health Peace Hospital, (812) 406-9546
- Amanda Florence-Whitlow, Director, UofL Health Peace Hospital, (812) 406-7345
Awards Certifications Volunteer Service
- Century Mortgage Leadership and 'Intrapreneurial' Spirit award for creating the company’s first-ever Management Leadership Series
- Century Mortgage Corporate Service Excellence in Leadership Award
- Ritz Carlton Train the Trainer Customer Service Course
- Catholic Health Initiatives Leadership Development program
- Leadership Skills seminar
- Jewish Hospital Supervision Series
- Chairperson, Jewish Hospital Employee Committee
- Leadership to the annual Jewish Hospital Theme Basket Raffle, which raises monies for the JHSMH Foundation.
- Client TeleTracking System Administration Certification
- Leadership to the Jewish Hospital Metro United Way, Fund for the Arts, and JHSMH Foundation fundraisers for the Jewish Physician Group.
- Achievement award for highest percent of sales in district
- Sigma Beta Delta – International Honor Society in Business, Management, and Administration
Timeline
System Administrator, Smart Square and TeleTracking
UofL Health
10.2020 - 10.2025
Training Manager for Sales, Operations, and Corporate Services
Century Mortgage Company
01.2015 - 01.2020
Educator, Technology Specialist, Organizational Development & Education
KentuckyOne Health
01.2013 - 01.2015
Professional Development and Technical Support Coordinator, System Education
KentuckyOne Health
01.2011 - 01.2013
Physician Recruitment Coordinator, Physician Recruitment
Jewish Hospital & St. Mary’s HealthCare
01.2008 - 01.2011
Bachelors of Science - Management
University of Phoenix