Denise Mead
Summary
Skilled Enrollment Counselor adept at providing guidance to prospective students regarding admission processes and program selection. Strengths include exceptional communication skills, strategic recruitment techniques, and strong knowledge of academic programs and offerings. Demonstrated success in fostering positive relationships with students, improving enrollment rates, and contributing to overall campus growth.
Overview
27
27
years of professional experience
Work History
Enrollment Advisor
University of Arizona Global Campus
San Diego, CA
09.2013 - Current
- Provided information about class options, educational materials and available services
- Counseled on educational paths and career plans, provided information about program resources and signed individuals up for specific academic programs
- Completed and processed applications for enrollment
- Communicated program policies and enforced each
- Assisted students with filling out and submitting applications for admission
- Used variety of communication methods to contact applicants, including social media, text and telephone calls
- Trained new enrollment team members in policies and procedures
- Achieved or exceeded registration and retention objectives. Remained in the top 10% of enrollment services, exceeding weekly goals consistently
- Developed and implemented successful scripts and call flows for consistent approach
Substance Abuse Counselor
Area Substance Abuse Council
Cedar Rapids, IA
07.2007 - 07.2013
- Organized treatment projects that focused on problem solving skills and creative thinking
- Led supportive group discussions and education sessions with alcohol and drug users and families
- Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
- Conducted chemical dependency program orientation sessions
- Maintained thorough clinical treatment notes
- Conducted individual and group therapy sessions for outpatient clients
- Worked closely with drug court staff in designing treatment plans specific to client needs
- Identified treatment goals based on individual diagnosis and history
- Executed appropriate risk-assessment and mitigation strategies
- Routinely executed forensic psychiatric evaluations in both civil and criminal cases
- Diagnosed mental health, emotional and substance abuse disorders
- Developed comprehensive treatment plans focusing on accurate diagnosis and behavioral treatment of problems
- Lectured on substance abuse
- Supported and counseled clients with drug and alcohol addiction
Certified PRI Trainer
Prime For Life Research Institute
07.1998 - Current
- Developed and implemented competency program with 100% success rate.
- Efficiently analyzed learning needs of departments to set realistic goals and determine training methods.
- Compiled data on company goals, department needs and employee training requirements.
- Partnered with subject matter experts to design training programs and instructional materials to educate faculty, staff and students
- Prepared digital training materials including workbooks, manuals and self-paced guides.
- Participated in professional organizations and pursued educational opportunities to upgrade job knowledge and training skills.
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
- Delivered technical training programs to clients through blended approach including hands-on activities, simulators and technology-based methods to achieve best results.
- Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
Education
Master of Science - Mental Health Counseling
Walden University
Minneapolis, MNMaster of Arts - Education
Ashford University
San Diego, CABachelor of Science - Social Work
University of Northern Iowa
Cedar Falls, IASkills
- Admissions support
- Goal setting
- Advocacy and counseling
- Applicant support and service
- Telephone etiquette
- Application assessment
- Program understanding and advisement
- Organized
- Thrives under pressure
- Production-oriented
- Skilled negotiator
- Building strong relationships
- Excellent communication skills
- Complex problem-solver
- Natural leader
- Customer advocate
- Self-motivated
- Client-focused
- CRM software experience
- Social media proficiency
- Higher education
- Admissions expertise
- College interviewing
- Career and educational counseling
- Student counseling
- Registration processes
Accomplishments
- Served in the Women at Sea Program
References
References available upon request.
Timeline
Enrollment Advisor
University of Arizona Global Campus
09.2013 - Current
Substance Abuse Counselor
Area Substance Abuse Council
07.2007 - 07.2013
Certified PRI Trainer
Prime For Life Research Institute
07.1998 - Current
Master of Arts - Education
Ashford University
Bachelor of Science - Social Work
University of Northern Iowa
Master of Science - Mental Health Counseling
Walden University
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