Denise Medlock

Working Hospital accounts with Emergency and Direct Admits to Renown Regional. Verifying eligibility and benefits through online, fax or phone to Insurance companies. Informing of Notification of Admission and requesting authorization.

Working inpatient and discharged patients of Medicaid accounts to attach to hospital account or send notification to another team to provide resources for additional resources for medical coverage.

Collection on accounts that have co-pays or deductible due prior to patient being discharged.

Starting with Patient Outreach that committed to keeping Renown patients current with their Health Maintenance. Example:

Assisting with scheduling Mammogram Colonoscopies A1C Lung Cancer Screening to name a few.

Later in 2020 we collaborated with Senior Care Plus to become Personal Assistants to assist with any additional appointments needed for Vaccines, Doctors, Specialist. We also were the team that helped with co pay notification, reaching out to the doctors with refill request and question regarding medications. Personal Assistants are the sounding board resource. The goal is for one call resolution to our members.

• Enhanced patient care by efficiently performing routine tests and measurements.
• Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
• Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
• Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
• Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
• Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
• Sanitized, restocked, and organized exam rooms and medical equipment.