Denise Mendez
Anaheim,California
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
JV Girls Soccer Coach
Katella High School
Anaheim, California
12.2022 - Current
- Instilled love of sport by helping players to fully grasp gameplay.
- Worked with boosters, parents and school administrators to handle support functions.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Monitored player progress throughout the season by tracking data related to attendance at practices and games, skill development.
Bilingual Customer Service Representative
Alta Resources
Brea, CA
07.2022 - Current
- Monitored incoming emails from customers seeking support or advice.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Modified existing software systems to enhance performance and add new features.
Activities Assistant
Rowntree Gardens Senior Living
Stanton, CA
09.2018 - 10.2021
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented progress notes regarding participant's involvement in recreational programming.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Used one-on-one meetings and small groups to engage residents in facility life.
Education
Associate of Arts - Sociology
Fullerton College
Fullerton, CA05-2017
High School Diploma -
Katella High School
Anaheim, CA06-2014
Skills
- Communication Skills
- Continuous Professional Development
- Organizational and Planning Skills
- Administrative
- Computer Skills
- Leadership Skills
- Active Listening
- People-Oriented
- Work ethic
- Time Management
Languages
Spanish
Professional
Affiliations
- Attends and volunteers in church consistently
- Helps connect with first time visitors at church
Accomplishments
- Adult First Aid/CPR/AED Certificate | Date completed: 11/04/2023 | Validity Period: 2 Years
- 2022-2023 JV Girls' Soccer Golden West League Champions (Coach of the Year)
Timeline
JV Girls Soccer Coach
Katella High School
12.2022 - Current
Bilingual Customer Service Representative
Alta Resources
07.2022 - Current
Activities Assistant
Rowntree Gardens Senior Living
09.2018 - 10.2021
Associate of Arts - Sociology
Fullerton College
High School Diploma -
Katella High School
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