Denise Mendez
The Bronx,NY
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
1
1
Certification
Work History
Shift Manager
Shake Shack
02.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Supervisor/Cross Trainer
ShakeShack
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Bartender
Exquisite Staffing
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Piece Worker
Joseph Abboud
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated with team members to improve production processes and maintain quality standards.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
Education
Harry S Truman High School
Bronx, NYSkills
- Supervising Employees
- Negotiation and Conflict Resolution
- Mentoring
- Customer Assistance
- Credit and Cash Transactions
- Money Handling
- Team Cooperation
- Customer Service Process Improvement
- Staff Training
- Business Development
Certification
Food safety manager training Certification
Bartender and Tip Certification
PCI DSS Certification
Timeline
Shift Manager
Shake Shack
02.2024 - Current
Supervisor/Cross Trainer
ShakeShack
Bartender
Exquisite Staffing
Piece Worker
Joseph Abboud
Harry S Truman High School