Overview
Work History
Education
Skills
Recognition
Timeline
Generic

Denise Mendoza

Overview

7
7
years of professional experience

Work History

Cashier

Kentucky Fried Chicken
06.2018 - 04.2019
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility and following up with any inspection notes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Built relationships with customers and vendors to encourage repeat business.
  • Restocked and organizing the inventory after unloading the trucks to keep track of what needs to be ordered for the next week.

Customer Service Associate

Home Depot
04.2019 - 10.2020
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback on our VOC medallia.
  • Managed high call volume with time management skills and collaborating with other associates to minimizing wait times for customers.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering on several systems.
  • Trained new associates regarding company operations, policies, and functions on our systems to handle any customers needs.

Receiving Associate

Home Depot
11.2020 - 03.2021
  • Received incoming shipments, compared merchandise to bill of landings and POs, and transmitted to proper departments or management members.
  • Unloaded pallets and deliveries and organized products in the receiving area while processing defective merchandise and building those shipment units to ship out.


Front End Supervisor

Home Depot
04.2021 - 02.2022
  • Maintained a clean and organized front-end area and perimeter to ensure a pleasant shopping experience for customers.
  • Monitored cashier and head cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Maximized sales opportunities by promoting in-store offers, credit card applications, and registering Pro Xtra program at the point of purchase.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and scanning any complex cart the proper way.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Specialty Department Supervisor

Home Depot
03.2022 - 09.2022
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage.
  • Walked through department multiple times throughout the shift with the associates to train them to evaluate and identify issues such as cleaning and stock replenishment needs.
  • Established clear performance expectations for the specialist and floor associates which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement with our 1:1s.
  • Developed strong relationships with Vendors securing future collaborations for PK classes for our associate to learn more about our services and to get those services in our store to our customers.

Pro and Paint Supervisor

Home Depot
09.2022 - Current
  • Optimized paint mixing processes, resulting in more accurate color matches and better overall product quality for our customers projects.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage by walking the associates and changing on hands.
  • Maintained a safe working environment by enforcing safety protocols and ensuring that they are followed throughout each shift.
  • Contacted Pros in regards to their expiring perks, delivery dates, promotions, and seeing if there is any future projects to get ahead and start creating quotes.
  • Managed project budgets, ensuring cost-effective use of resources while maintaining high-quality standards.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Education

High School Diploma -

Hialeah Senior High School
Hialeah, FL

Skills

  • Decision-making
  • Relationship building
  • Action Oriented
  • Directs Work
  • Builds Effective Teams
  • Drives Engagement

Recognition

  • 4x Bronze Homer Award Winner
  • 4x Silver Homer Award Winner
  • 4x Gold Homer Award Winner
  • 4x Platinum Homer Award Winner
  • Infocus Captain April 2022- May 2023
  • Inventory Captain August 2024- October 2024

Timeline

Pro and Paint Supervisor

Home Depot
09.2022 - Current

Specialty Department Supervisor

Home Depot
03.2022 - 09.2022

Front End Supervisor

Home Depot
04.2021 - 02.2022

Receiving Associate

Home Depot
11.2020 - 03.2021

Customer Service Associate

Home Depot
04.2019 - 10.2020

Cashier

Kentucky Fried Chicken
06.2018 - 04.2019

High School Diploma -

Hialeah Senior High School

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Denise Mendoza