Denise Mendoza- Maddox
Perry,GA
Overview
8
8
years of professional experience
Work History
AR Advocate
Cricket Wireless
09.2025 - Current
- Assisted customers with product selection and service inquiries to enhance satisfaction.
- Educated customers on plans, features, and promotions to drive engagement and retention.
- Resolved customer issues efficiently through effective communication and problem-solving skills.
- Collaborated with team members to streamline processes, improving service delivery times.
- Executed daily submission of inventory counts to ensure accurate stock levels.
- Ensured cleanliness and organization of work environment to enhance operational efficiency.
Cashier
Exchange
02.2024 - 03.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer balances and transaction records.
- Provided exceptional customer service, resolving inquiries and issues
- Collaborated with team members to optimize workflow during peak hours.
In branch Teller & MSR
Navy Federal Credit Union
02.2020 - 12.2020
- Supported multiple stations and team members as required. Contributed to Auditing and Marketing/Office Supply teams, enhancing organizational skills while managing supply orders and inventory. Participated in MRS satisfaction team, gathering feedback from coworkers and collaborating with management to implement improvements.
- Processed customer transactions efficiently while ensuring adherence to credit union policies.
- Assisted members with account inquiries, providing exceptional service and resolving issues promptly.
- Maintained accurate cash drawer balances and performed routine audits to ensure compliance.
Outsourcing Call Center CSR
ROI Solutions
09.2019 - 12.2019
- Assisted teams in managing two accounts to deliver effective customer support. Communicated with customers through various channels, including email and messaging. Adapted to frequent schedule changes while maintaining flexibility.
- Managed high-volume inbound calls, providing exceptional customer support and issue resolution.
- Assisted customers with product inquiries, enhancing overall satisfaction with service interactions.
Call Center OSR & MSR
Utah Community Credit Union
09.2017 - 05.2019
- Contributed to high-performing team. Supported English and Spanish speaking members. Collaborated with various departments. Enhanced online banking experience for customers. Assisted in training coworkers and developing clear training materials.
- Resolved customer call inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining service quality and customer satisfaction.
Education
HS Diploma - undefined
Mountain View High School
Orem05.2017
Skills
- Bilingual in Spanish
- Organized
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Complaint handling/resolution
Timeline
AR Advocate
Cricket Wireless
09.2025 - Current
Cashier
Exchange
02.2024 - 03.2024
In branch Teller & MSR
Navy Federal Credit Union
02.2020 - 12.2020
Outsourcing Call Center CSR
ROI Solutions
09.2019 - 12.2019
Call Center OSR & MSR
Utah Community Credit Union
09.2017 - 05.2019
HS Diploma - undefined
Mountain View High School