DENISE MERCADO
Carson,CA
Summary
Dynamic sales professional with over 10 years of experience in customer relationship management and team leadership across diverse industries. Demonstrated expertise in identifying sales opportunities, managing high-value accounts, and enhancing operational efficiency. Consistently exceeds performance targets while fostering cross-functional collaboration to implement effective solutions that elevate customer satisfaction.
Overview
16
16
years of professional experience
Work History
Account Representative (Remote)
Lakeshore Learning
03.2024 - 11.2024
- Conducted strategic cold calling within the book of business to generate valuable sales leads.
- Provided consistent support to educators, schools, and churches by managing all questions and requests.
- Facilitated remote consultations, highlighting ways to utilize custom shopping platforms.
- Employed funnel management to maintain lead engagement until sale closure.
- Maintained accurate and current records by updating notes and contact information in Salesforce.
- Frequently leveraged Microsoft Teams, Outlook, Excel, MiCollab Salesforce and Chorus to complete daily responsibilities.
- Analyzed critical performance data to ensure success metrics were achieved.
- Located key decision makers through extensive online research.
Sales Support Specialist (Remote)
Lakeshore Learning
10.2022 - 03.2024
- Ensured seamless deliveries by identifying and resolving potential issues throughout the full order fulfillment cycle.
- Managed effective communication channels with customers, offering regular updates on order status and coordinating delivery logistics.
- Oversaw orders surpassing $20,000, ensuring meticulous attention to detail.
- Enhanced delivery punctuality by fostering effective cross-departmental collaboration.
- Delivered essential support to Regional Managers and Vice Presidents, aiding them in achieving tasks and objectives.
- Coordinate with a team of 5 Inside Sales Representatives (ISRs) and leadership, specializing in order management and rural delivery challenges.
- Streamlined workflows by utilizing Salesforce for efficient task assignment.
Signature Associate Manager
T-Mobile
01.2019 - 10.2022
- Conducted detailed evaluations of employee interactions with customers, delivering constructive feedback for training purposes.
- Encouraged growth by instilling customer-centric behaviors in the team.
- Served as a knowledgeable resource for the team by staying current with the latest company services, products, and training methodologies.
- Developed personalized performance improvement strategies.
- Cultivated a workplace culture of inclusivity, diversity, and teamwork while surpassing sales goals.
- Oversaw scheduling, team coordination, and performance assessments.
Retail Sales Associate
T-Mobile
02.2012 - 01.2019
- Deliver exceptional customer service, drive sales, and ensure a positive customer experience
- Cultivate strong and lasting customer relationships
- Consistently achieve or surpass performance sales targets
- Collaborate seamlessly with T-Mobile employees across various channels
Records Administration
Herbalife Corporation
10.2008 - 10.2011
- Accurate and efficient data entry of member applications
- Identifying and replacing duplicate US member applications, ensuring data integrity
- Processing buy-back deletions and member resignations with precision
- Expertly setting up, researching, and resolving matching volume problem files
- Thoroughly researching and processing member reinstatements from deletions
- Proficiently handling the processing of W-9 tax forms
- Responsible for managing and submitting quarterly reports from the Tax Department
Education
High School Diploma -
Narbonne High School
Harbor City, CA06-2006
Skills
- Cross-Department Collaboration
- Lead Generation Expertise
- Customer relationship management
- CRM proficiency
- Sales Acumen
- Effective Multitasking
- Critical thinking
- Remote work experience
References
REFERENCES [Available upon request.
Languages
Spanish
Native/ Bilingual
Accomplishments
- QUARTERLY WINNER CIRCLE AWARD
- RESULT ACHIEVEMENT AWARD
- INSPIRATION LEADERSHIP AWARD
References
References available upon request.
Timeline
Account Representative (Remote)
Lakeshore Learning
03.2024 - 11.2024
Sales Support Specialist (Remote)
Lakeshore Learning
10.2022 - 03.2024
Signature Associate Manager
T-Mobile
01.2019 - 10.2022
Retail Sales Associate
T-Mobile
02.2012 - 01.2019
Records Administration
Herbalife Corporation
10.2008 - 10.2011
High School Diploma -
Narbonne High School
Similar Profiles
Alicia MendozaAlicia Mendoza
Production/Quality Control Technician at Lakeshore LearningProduction/Quality Control Technician at Lakeshore Learning
Max MahlenkampMax Mahlenkamp
Customer Care Professional at Lakeshore LearningCustomer Care Professional at Lakeshore Learning
Richard MarinRichard Marin
Forklift Operator at Lakeshore LearningForklift Operator at Lakeshore Learning
Tiarra ChisolmTiarra Chisolm
Customer Service Representative at See's CandiesCustomer Service Representative at See's Candies
Cheska Marie MirandaCheska Marie Miranda
Neuro ICU Registered Nurse at Harbor UCLA Medical Center, LADHSNeuro ICU Registered Nurse at Harbor UCLA Medical Center, LADHS