Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Mess

Princeton,IA

Summary

Dynamic Retail Resolution Specialist with a proven track record at Von Maur, adept at conflict resolution and utilizing AS400 for efficient problem-solving. Recognized for enhancing inventory accuracy and streamlining shipping processes, while fostering strong relationships with vendors and coworkers. Skilled in document preparation and proactive communication to achieve departmental goals.

Overview

18
18
years of professional experience

Work History

Retail Resolution Specialist

Von Maur
08.2007 - Current

Resolves marking room and receiving exceptions and non-compliance issues.


Determines needs of vendors and the merchandising department.


Utilizes AS400 to identify and resolve issues.


Identifies problems and takes appropriate steps to research and solve.


Create adjustments and ensure inventory is distributed accurately.


Communicates effectively with coworkers, merchandising personnel, accounts payable and distribution center management to answer questions and resolve issues.


Corresponds effectively using e-mail, phone calls and voicemail.


Works closely with Edi coordinator to solve edi issues.


Utilizes the claims database to write vendor claims.


Proactively resolves shipping exceptions by utilizing reports and resources.


Performs jobs independently and takes initiative to assist others to meet department goals.


Completes all work in an organized, efficient manner.

Education

GED -

North Scott
Eldridge, IA

Skills

  • De-escalation techniques
  • Assertiveness
  • Conflict resolution skills
  • Document preparation

Timeline

Retail Resolution Specialist

Von Maur
08.2007 - Current

GED -

North Scott