Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Denise M. Gregory

South Charleston,WV

Summary

Accomplished Administrative Assistant with expertise in planning and organizing at Appalachian Power. Excel proficiency and strong problem-solving skills led to a 200+ employee training initiative. Recognized for customer service excellence and effective communication, consistently enhancing operational efficiency and mentoring peers.

Overview

15
15
years of professional experience
1
1
Certification

Work History

ADMINISTRATIVE ASSISTANT, SR.

Appalachian Power
Charleston, WV
02.2017 - Current
  • Plan, coordinate, and execute various projects and events throughout the organization by working closely with the leadership team. Projects include First Aid/CPR/AED training for all field employees, implementing strategies to streamline department processes, and the successful planning of sizable annual events. Expense and invoice processing. Facilitator for the District Safety Commitment Team. Storm dispatcher and information coordinator for major storms across Appalachian Power (WV, VA, TN). Schedule travel and lodging for employees. Present weekly insights to executive leadership.
  • Reduced costs by minimizing supply expenses by ...
  • Successfully trained 200+ employees in First Aid/CPR/AED across the organization within 3 months.

CUSTOMER SOLUTIONS ASSOCIATE, SR.

American Electric Power
Hurricane, WV
07.2010 - 02.2017
  • Managed both residential and commercial & industrial account inquiries. Resolved complex billing issues. Mentored and trained new associates. Created and scheduled orders for AEP customers. Reviewed accounts with government agencies. Processed customer correspondence.
  • Recognized as one of the top performers out of over 100 associates
  • Consistently maintained a high level of productivity in a fast-paced call center environment

Education

MASTER BUSINESS ADMINISTRATION (MBA) - Management

Marshall University
Huntington
08-2025

REGENT BACHELOR OF ARTS (RBA) -

Marshall University
Huntington
07-2020

Skills

  • Planning and organizing
  • Problem solving and analysis
  • Oral and written communication
  • Excel proficiency
  • Invoice and expense management
  • Customer service excellence
  • Training and development
  • Dispatch coordination

Certification

  • Project Management Professional (PMP): Anticipated December 2025

Timeline

ADMINISTRATIVE ASSISTANT, SR.

Appalachian Power
02.2017 - Current

CUSTOMER SOLUTIONS ASSOCIATE, SR.

American Electric Power
07.2010 - 02.2017

MASTER BUSINESS ADMINISTRATION (MBA) - Management

Marshall University

REGENT BACHELOR OF ARTS (RBA) -

Marshall University

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