Summary
Overview
Work History
Education
Skills
Awards
Leadership Experience
Timeline
Generic

Denise M. Hondel

Cheyenne,USA

Summary

HR Specialist with extensive experience at Wyoming Air National Guard, specializing in compliance management and strategic leadership. Achievements include significant improvements in operational efficiency and effective mentorship of junior personnel. Skilled in Microsoft Office and claims processing, with a strong focus on innovative problem-solving and organizational success.

Overview

29
29
years of professional experience

Work History

HR Specialist

Wyoming Air National Guard
Cheyenne, WY
01.2025 - Current
  • Oversees administrative programs and projects that consist of a variety of functions, efforts result in increased accuracy, productivity and efficiency; develops administrative guidelines and standard operating procedures.
  • Plans, organizes, and oversees the full complement of activities within the Commander’s Support Staff (CSS).
  • Initiates, plans, directs, and/or participates in special studies and projects in areas such as resource utilization, personnel management, logistics support, knowledge management and readiness programs.
  • Maintains personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Assists the Unit Training Manager in managing the unit training program and all subsequent listed duties.
  • Independently determines the steps and procedures necessary to perform the full range of clerical processing functions associated with personnel liaison assignments.

Claims Specialist I

Blue Cross Blue Shield Wyoming
Cheyenne, WY
09.2024 - 01.2025
  • Prepared and reviewed insurance-claim forms and related documents for completeness.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Collaborated with fellow team members to manage large volume of claims.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation.
  • Maintained up-to-date knowledge of insurance laws and regulations.

Senior Enlisted Leader

Wyoming Air National Guard
Cheyenne, USA
05.2020 - 07.2024
  • Accountable for implementing internal policies and procedures governing the administration of CSS programs.
  • Overseeing a wide range of Commander’s programs, including Drug Demand Reduction, Urinalysis, Voting Assistance, promotions and demotions, evaluations, separations, retirements, benefits and entitlements, retention, classification, awards and decorations, retraining, casualty management, Defense Travel System (DTS), Government Purchase Card Program, Government Travel Card Program, Air Force Fitness Program, Unit Security Program, Unit Self-Inspection Program, Unit File Maintenance, Unit Health Monitor, and personnel readiness initiatives.
  • Mentored junior enlisted members, facilitating career advancement opportunities and personal development.
  • Assessing needs and initiating requests for additional resources—such as personnel, overtime, equipment, supplies, and workspace—to ensure successful achievement of goals and objectives.
  • Coordinated logistics efforts for large-scale deployments or exercises, ensuring timely arrival of equipment and personnel at designated locations.
  • Streamlined operations by identifying inefficiencies and implementing innovative solutions to improve productivity.

State Personnel Superintendent

Joint Forces Headquarters, WY ANG
Cheyenne, USA
07.2018 - 05.2020
  • Responsible for oversight of all Personnel Programs for the Wyoming Air National Guard.
  • Coordinated, organized, and managed all activities within the Commander’s Support Staff (CSS).
  • Ensured timely processing of promotions and awards by diligently reviewing documentation and submitting required forms.
  • Advising commanders and delivering reports and statistics on personnel readiness, including quarterly briefings to the Commander on the Status of Training (SOT).
  • Conducted thorough research on policy changes or updates to remain knowledgeable about current military regulations affecting personnel administration duties.
  • Prepared AF IMT 2096 forms for Classification/On-the-Job Training Actions affecting Air Force Specialty Code (AFSC) Special Experience Identified (SEI) or Upgrade Training (UGT) status.
  • Ensuring eligibility for training requirements, tracking progress, scheduling End of Course (EOC) exams, and documenting CDC failures for the Force Development Flight.
  • Proficient in Microsoft Office applications, Adobe Acrobat, Electronic Record Management, and various Air Force information systems for creating, editing, and printing a range of standardized documents.
  • Managing the ordering and distribution of Career Development Courses (CDCs) and processing CDC waivers.
  • Managing Ancillary Training through the Advanced Distributed Learning Service (ADLS) and submitting formal school forecasts.

Personnel Superintendent

153 Force Support Squadron
Cheyenne, USA
05.2014 - 05.2018
  • Responsible for oversight of Force Management, Career Development and Customer Support.
  • Responsible for the Casualty Program.
  • Site Security Manager DEERS/RAPIDS and SGLI.
  • Reviewing and preparing outgoing correspondence to ensure compliance with Air Force instructions, policies, and formats, while verifying spelling, punctuation, grammar, and completeness.

NCOIC of Force Management

153 Force Support Squadron
Cheyenne, USA
07.2006 - 05.2014
  • Responsible for the officer program.
  • Responsible for the Separations and Retirements, and the Evaluation Program.
  • Deployed in 2007 and 2009 to Bagram AB.
  • Extremely knowledgeable in all Personnel computer systems.
  • Providing training and support for the Air Reserve Component Network (ARCNet).
  • Provided the highest level of customer service to members in all areas of personnel.

NCOIC, Personnel Readiness

153 Mission Support Flight
Cheyenne, USA
10.2004 - 07.2006
  • Prepared for Mobility/Contingency Processing Actions.
  • Provided customer service for deployers.
  • Conducted pre-deployment processing upon notification of a tasking.
  • Prepared and maintained mobilization reporting/accountability.
  • Monitored Duty Status of assigned personnel.
  • Ensured completion of SORTS/ART reporting.

Transportation Assistant

153 Logistics Readiness Squadron
Cheyenne, USA
05.1996 - 08.1997
  • Provided a high level of customer service making flight reservations for members traveling both domestic and international.
  • Selected mode of transportation, consolidates and routes packages to obtain most efficient and economical service.
  • Provided customer service to members on matters relating to receiving, packaging, and preparing equipment and supplies for movement during peacetime and wartime.
  • Assisted with preparation and allocation of the $13,000.00 yearly budget.
  • Assigned to the Cargo Deployment Facility (CDF).
  • Performed a two-week AEF rotation at Prince Sultan AB in Saudi Arabia.
  • Set aside personal safety and volunteered to be one of three individuals to successfully recover critical assets from Guernsey, after duty hours, at this countries highest force protection ever on 9-11-01.

Education

Chief Leadership Academy -

Maxwell AFB
AL

Chief Master Sergeant Orientation Course -

Andrews AFB
MD

Community College of the Air Force - Human Resource Management

Community College of the Air Force

FSS Leadership Development Course -

FSS Leadership Development Course

Senior Non-Commissioned Officer Course -

Senior Non-Commissioned Officer Course

NCO Correspondence Course -

Air University

DCAPES Course -

DCAPES Course

PERSCO Course -

PERSCO Course

Personnel Apprentice Course -

Personnel Apprentice Course

Skills

  • Strong Work Ethic
  • Team Collaboration
  • Mentoring and Coaching
  • Innovation and Creativity
  • Budgeting and finance
  • Strategic leadership
  • Conflict Resolution
  • Task Delegation
  • Compliance Management
  • Policy Interpretation
  • Microsoft Office
  • Claims Processing
  • Claims Investigation
  • Insurance Claim Forms Review
  • Customer Service
  • Human resources management

Awards

Air and Space Force Meritorious Service Medal with two Oak Leaf Cluster, Air and Space Force Commendation Medal with two Oak Leaf Clusters, Army Commendation Medal, Air and Space Force Achievement Medal with one Oak Leaf Cluster, Army Achievement medal, Meritorious Unit Award with two Oak Leaf Cluster, Air and Space Outstanding Unit Award with Valor Device with three Oak Leaf Cluster, National Defense Service Ribbon with one Device, Air Force Training Ribbon, Global War on Terrorism Service Medal, Armed Forces Reserve Medal, Air Force Expeditionary Service Medal with Gold Border with one Oak Leaf Cluster, Afghanistan Campaign Medal w/ one Device, NATO Medal, DCNG Presidential Inauguration Support Ribbon, Louisiana Emergency Service medal

Leadership Experience

Leadership Cheyenne Class of 2020-2021, Leadership Cheyenne brings professionals together for a challenging, interactive, and thought-provoking educational opportunity. The program explores the dynamics of what makes Cheyenne a unique community and builds a strong network of future community leaders. Our class projects donated two Boots to the community; F.E. Warren AFB and the Wyoming Air National Guard.

Timeline

HR Specialist

Wyoming Air National Guard
01.2025 - Current

Claims Specialist I

Blue Cross Blue Shield Wyoming
09.2024 - 01.2025

Senior Enlisted Leader

Wyoming Air National Guard
05.2020 - 07.2024

State Personnel Superintendent

Joint Forces Headquarters, WY ANG
07.2018 - 05.2020

Personnel Superintendent

153 Force Support Squadron
05.2014 - 05.2018

NCOIC of Force Management

153 Force Support Squadron
07.2006 - 05.2014

NCOIC, Personnel Readiness

153 Mission Support Flight
10.2004 - 07.2006

Transportation Assistant

153 Logistics Readiness Squadron
05.1996 - 08.1997

Chief Leadership Academy -

Maxwell AFB

Chief Master Sergeant Orientation Course -

Andrews AFB

Community College of the Air Force - Human Resource Management

Community College of the Air Force

FSS Leadership Development Course -

FSS Leadership Development Course

Senior Non-Commissioned Officer Course -

Senior Non-Commissioned Officer Course

NCO Correspondence Course -

Air University

DCAPES Course -

DCAPES Course

PERSCO Course -

PERSCO Course

Personnel Apprentice Course -

Personnel Apprentice Course

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