Denise Michel
Salem,OR
Summary
Dedicated professional with a clean driving record and strong customer relations skills, previously with Transit Management of Canyon County. Proven ability in route navigation and vehicle inspection, ensuring safe and efficient operations. Recognized for enhancing passenger satisfaction through reliable service and effective communication, contributing to a positive travel experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bus Operator
Transit Management of Canyon County
05.2022 - 08.2023
- Operated one of several different coach/buses or company non-revenue vehicles in a safe, courteous, and reliable manner throughout the contracted service area within a daily assigned time schedule.
- Performed pre/post trip vehicle inspections as required. Possessed a functional knowledge of the demographics of the service area.
- Stopped at designated points to load and/or unload passengers.
- Assisted in the boarding of passengers using wheelchairs or other mobility aids and is required to properly secure wheelchairs and scooters.
- Completed and submitted written reports concerning passengers and all accidents/incidents.
- Notified dispatch of deviations, overload, accidents, passenger incidents, medical/behavioral problems, or bus mechanical/electrical trouble.
Mail Clerk
Ada County Courthouse
03.2016 - 04.2021
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
- Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
- Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
Courier
Cardinal Health
03.2015 - 02.2016
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Utilized GPS navigation systems to navigate faster routes.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Provided exceptional service to customers, addressing concerns and ensuring satisfaction.
Education
General Studies
Santa Fe Springs High School
Santa Fe Springs, CA06-1996
Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Accurate recordkeeping
- Safe driving practices
- Customer relations skills
- Route navigation
- Route planning
- Guest relations
- Valid Idaho license
Certification
- Defensive Driver Training
- Class B endorsement - Airbrake & Passenger
Languages
English
Full Professional
Timeline
Bus Operator
Transit Management of Canyon County
05.2022 - 08.2023
Mail Clerk
Ada County Courthouse
03.2016 - 04.2021
Courier
Cardinal Health
03.2015 - 02.2016
General Studies
Santa Fe Springs High School
Similar Profiles
Brenda BrownBrenda Brown
Operations Supervisor at Transit Management of Clinton County IncOperations Supervisor at Transit Management of Clinton County Inc
Ravideep AtwalRavideep Atwal
Bus Operator at Alameda Contra Costa County Transit, AC TransitBus Operator at Alameda Contra Costa County Transit, AC Transit
Donna SmithDonna Smith
Assistant Community Manager at Westdale Asset Management / Stone Canyon ApartmentAssistant Community Manager at Westdale Asset Management / Stone Canyon Apartment
Savanna ChristmanSavanna Christman
Medical Assistant at Praxis HealthMedical Assistant at Praxis Health
Daniel StevensonDaniel Stevenson
DSP (Direct Support Professional) at ComeforcareDSP (Direct Support Professional) at Comeforcare