Denise Miles
Greenwood,SC
Summary
Customer Service Representative with 20+ years of experience resolving customer issues and directing phone calls. Detail-oriented professional recognized by peers for my effective communication and critical thinking skills. Looking to apply my experience with Call center Operations and Quality Assurance at your company.
Professional packaging specialist equipped to enhance product integrity and streamline operations. Proven track record in maintaining high standards and ensuring efficient, quality-driven packaging processes. Strong focus on team collaboration, adaptability, and meeting organizational goals. Skilled in operating and troubleshooting packaging machinery, adhering to safety protocols, and optimizing workflow.
Overview
17
17
years of professional experience
Work History
Packaging Operator
PAI Pharma
06.2024 - Current
- Being familiar with equipment safety requirements
- Being familiar with proper PPE
- Knowing and learning processes via hands on practice and SOP instruction from the department training matrix
- cGMP and GDP awareness and compliance
- Reading complete batch record
- Prepare tank and hookups for packaging production
- Preform line task as instructed
- Recording process information in packaging records and logbooks
- Cleaning equipment and workspaces
- Familiar with use of packaging line equipment
- Preform all duties following company safety procedures
- Accountable for accurate packaging of products free from contamination in accordance with FDA cGMP requirements
- Setup filler
- Correctly document downtime in batch record
- Review completed batch records for accuracy
- Operate material handling equipment
Cosmetologist
Self employed
07.2013 - Current
- Providing over 100+ customers with beauty services, such as shampooing, cutting, coloring, styling hair, and scalp treatments
- Maintained a safe, clean and sanitary salon environment at all times
- Build and maintained customer relationships for over 10 years
- Consistently provide a positive work environment
Assembler
Eaton Corporation
11.2021 - 07.2023
- Read and decipher schematics, blueprints and assembly ensuring 100% quality
- Conducts quality control checks ensuring no discrepancies
- Maintain a safe and clean working environment by complying by with procedures, rules and regulations which allowed for zero safety incidents within each fiscal year
- Documents actions by completing production and quality forms
Assembler
MAU/BMW
03.2017 - 11.2021
- Used several hand tools and hand machines to assemble over 500+ parts monthly
- Assembled components by examining connections for correct fit, fastening parts and sub-assemblies, ensuring parts meeting quality standards
- Provided operational by completing preventative maintenance requirements following manufacture's instructions, troubleshooting malfunctions and calling for repairs allowing a smooth transition for over 6,000+ parts annually
Grade Operator
Kraft Foods Louis Rich
08.2007 - 03.2020
- Adhered to general and food safety guidelines to ensure 100% quality
- Worked 40+ hours with prolonged standing while removing defective products and debris from conveyor belt
- Packaged over 1000+ product daily during fast paced environment
Dealer
Metro PCS
09.2016 - 02.2017
- Updated over 150 customer information in the database with new information
- Followed organization standards to maintain quality service and guaranteeing that over 7500+ customer data was accurate
Customer Service Specialist
Old Navy
10.2012 - 07.2015
- Greeting and directing over 100 customers daily
- Managed over 2,000 merchandised returns annually
- Conducted price feature comparisons to facilitate purchasing for over 600+ plus items
- Reported customer feedback daily to store manager
Shipping and Receiving Clerk
Fuji Film
11.2011 - 06.2012
- Obtained and processed over 5000+ product orders, including receiving deliveries, registering them
- Handled issue arising in shipping or inventory handling
- Maintained the company stockroom through organizing, cleaning, and cataloging items on a daily basis
- Ensured adherence to environmental management and systems annually
Customer Service Representative
Sykes/AT&T
08.2010 - 08.2011
- Answered average of 500 plus calls and emails per day, addressing customer inquires, solving problems and providing product information
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
- Used critical thinking to deescalate issues with customers resulting in less transfers to supervisors and escalation teams
Education
Cosmetology License -
Charzanne Beauty College
04.2007
HS Diploma -
Saluda High School
05.2003
Skills
- Multitasking and Organization
- Quality Standards
- Customer Service
- Data (SAP)
- Flexible and Adaptable
- Deadline oriented
- Product packaging
- Machine operation
- Report creation
- Labeling accuracy
- Product inspection
- Waste reduction
Timeline
Packaging Operator
PAI Pharma
06.2024 - Current
Assembler
Eaton Corporation
11.2021 - 07.2023
Assembler
MAU/BMW
03.2017 - 11.2021
Dealer
Metro PCS
09.2016 - 02.2017
Cosmetologist
Self employed
07.2013 - Current
Customer Service Specialist
Old Navy
10.2012 - 07.2015
Shipping and Receiving Clerk
Fuji Film
11.2011 - 06.2012
Customer Service Representative
Sykes/AT&T
08.2010 - 08.2011
Grade Operator
Kraft Foods Louis Rich
08.2007 - 03.2020
HS Diploma -
Saluda High School
Cosmetology License -
Charzanne Beauty College
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