Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Denise Mitchell

Pendleton,OR

Summary

Adept at fostering team unity and boosting sales through effective leadership and problem-solving skills, I significantly enhanced customer satisfaction at Wildhorse Casino. My expertise in cash handling and commitment to exceptional service are matched by a proven ability to motivate and train teams, driving operational excellence and profitability.

Overview

1
1
Certification

Work History

Shift Leader

Wildhorse Casino
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Enhanced customer experience with introduction of feedback system to gather insights.
  • Streamlined communication between team members, which helped in resolving issues more quickly.
  • Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.

Sales Associate

Arrowhead Regional Medical Center
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Childcare Provider

Wildhorse Casino
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Introduced children to educational games and activities to boost learning.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Provided emotional support and guidance to children during difficult times.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Encouraged children to develop healthy social and emotional skills.
  • Worked with children to develop good cognitive, physical and language skills.
  • Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.

Hba Manager

Walmart
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.

Pharmacy Clerk

Walmart
  • Verified prescription information prior to entry in pharmacy computer system.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Streamlined pharmacy operations by maintaining a clean and organized work environment.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
  • Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
  • Stocked shelves with medications and other pharmacy items for consistent availability.
  • Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Counted and labeled prescriptions with correct item and quantity.
  • Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
  • Confirmed customer information and insurance eligibility for prescriptions.
  • Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
  • Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
  • Contributed to increased sales by recommending appropriate over-the-counter products based on customer needs.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Optimized workflow efficiency through effective use of pharmacy software systems for prescription tracking and drug interactions checking.
  • Explained medication use and side effects under pharmacist direction.
  • Prepared prescription labels accurately, reducing the risk of medication errors for patients.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Enhanced pharmacy workflow efficiency by organizing medication inventory and restocking shelves as needed.
  • Provided compassionate customer service, answering queries and guiding customers through pharmacy procedures.
  • Assisted pharmacists with compounding medications, maintaining strict adherence to safety protocols.
  • Processed prescription orders to ensure timely fulfillment for customer satisfaction.
  • Increased customer loyalty by offering personalized assistance in selecting over-the-counter medications.
  • Streamlined prescription refill process, enabling quicker turnaround times for repeat customers.
  • Maintained up-to-date knowledge of pharmaceutical products, enhancing quality of customer advisories.
  • Managed cash register and financial transactions, securing accurate payment processing.
  • Ensured accurate data entry of patient information and prescriptions, contributing to reduced errors in medication dispensing.
  • Facilitated clean and organized pharmacy environment, adhering to health and safety regulations.
  • Assisted in training new pharmacy clerks, sharing knowledge and best practices for superior service delivery.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Greeted customers at counter and provided excellent customer service.
  • Verified patient information to correctly dispense medications.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Re-stocked shelves with prescribed medications and health care products.

Vision Center Associate

Walmart
  • Coordinated repair or replacement of damaged frames or lenses according to warranty policies in a timely manner.
  • Managed patient records diligently while adhering to confidentiality regulations outlined by HIPAA standards.
  • Increased sales revenue through effective promotion of optical products and services to customers.
  • Assisted patients with proper fitting and adjustments of eyeglasses, ensuring optimal comfort and functionality.
  • Provided exceptional customer service by responding promptly to inquiries, resolving issues, and following up on orders.
  • Demonstrated proficiency in using optical measurement devices such as pupillometers and lensometers for accurate results.
  • Educated customers about lens options, including materials, coatings, and special features to help them make informed decisions.
  • Continuously updated knowledge on industry trends and innovations to provide customers with the most current information and recommendations regarding their vision care.
  • Enhanced customer satisfaction by providing personalized assistance in selecting eyewear and lenses.
  • Conducted regular inventory audits to ensure product availability and identify discrepancies quickly.
  • Maintained a clean, organized, and visually appealing store environment for both customers and staff members.
  • Served as a liaison between patients, optometrists, labs, suppliers, insurance providers for seamless communication throughout the vision care process.
  • Ensured quality control by inspecting completed eyeglass orders meticulously before dispensing them to customers.
  • Processed insurance claims accurately and efficiently to expedite payments for both the vision center and patients.
  • Contributed positively to the team environment by collaborating effectively with colleagues on projects/tasks related to daily operations.
  • Developed strong relationships with clients, addressing their individual needs and concerns regarding vision care.
  • Streamlined vision center operations by maintaining accurate inventory and scheduling appointments efficiently.
  • Collaborated with optometrists to ensure accurate prescription fulfillment for glasses and contact lenses.
  • Improved overall store performance by participating in training sessions on new products, technologies, sales techniques regularly.
  • Explained benefits and features of available current eyewear to meet patient needs and preferences.
  • Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
  • Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
  • Used Type measuring devices to measure clients' temple length, bridge and eye size, vertex distance, pupillary distance and optical centers of eyes.
  • Recommended specific frames, lenses and lens coatings to suit client needs.
  • Optimized schedule and enhanced patient safety by maintaining clean, safe, and well-organized examination rooms.
  • Provided clerical and administrative assistance to maintain optimal patient flows.
  • Maintained ophthalmic instruments or equipment.

Bakery Supervisor

Walmart
  • Increased customer satisfaction by maintaining a clean and organized workspace.
  • Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
  • Greeted customers, answered questions and provided great customer experiences.
  • Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
  • Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
  • Enhanced bakery operations by effectively supervising and coordinating staff duties.
  • Conducted regular equipment maintenance checks, mitigating downtime due to malfunctions or repairs.
  • Ensured adherence to food safety guidelines throughout all stages of production resulting in consistently high-quality products.
  • Elevated product quality with diligent oversight of ingredient storage and handling.
  • Promoted a positive work environment through effective communication and conflict resolution strategies.
  • Maintained inventory control and ordered supplies on monthly basis.
  • Collaborated with team members to create new recipes, boosting sales and customer interest.
  • Implemented safety protocols to reduce workplace accidents and maintain compliance with industry regulations.
  • Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
  • Optimized the use of resources, including labor, equipment, and ingredients to maximize profitability without sacrificing quality or service standards.

Bakery Worker

Safeway
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
  • Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
  • Increased sales with effective product promotions and attractive displays.
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.

Sales Associate

Walmart
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Stocker

Walmart
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Enhanced customer experience with introduction of feedback system to gather insights.
  • Streamlined communication between team members, which helped in resolving issues more quickly.
  • Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.

Education

Associate Of Applied Business - Accounting And Finance

Tech School
San Bernardino, CA

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Training assistance

Accomplishments

I was employee of the month and supervisor

Certification

Food handler,olcc,cpr first aide

Timeline

Shift Leader

Wildhorse Casino

Sales Associate

Arrowhead Regional Medical Center

Childcare Provider

Wildhorse Casino

Hba Manager

Walmart

Pharmacy Clerk

Walmart

Vision Center Associate

Walmart

Bakery Supervisor

Walmart

Bakery Worker

Safeway

Sales Associate

Walmart

Stocker

Walmart

Associate Of Applied Business - Accounting And Finance

Tech School

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Denise Mitchell