Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Denise Mitchell

Houston

Summary

Service minded with skills in budgeting and increasing productivity. Active in making continuous improvements of customer and employee relations. Diligent in completing task and follow up projects in a timely manner. Keen ability in assessment of ineffective areas of service and propose solutions. More than 25 years of management skills and reliability Multitasking. Organization and decision making Leading a team of 304 employees Activity listening and problem solving Ability to work under pressure and implement business development strategies Effective time management Charismatic and ethics understanding Empathetic to the needs of others and approachable

Overview

14
14
years of professional experience

Work History

Patient Service Representative

MD Anderson Cancer Center
04.2024 - 02.2025
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.

Customer Experience Manager

The Home Depot
01.2021 - 09.2023
  • Implement organizational changes, policies and procedures to ensure a safe workspace
  • Coach and counsel associates on positive practices and product knowledge to assist in empowerment of resolving escalations and maximizing customer engagement
  • Analyzing reports detailing service metrics and redesigning practices to eliminate common customer concerns and increase consumer loyalty
  • Processed shipments and kept stock shelves in order

Service Desk Operations Supervisor

The Home Depot
08.2019 - 08.2021
  • Reviewing and completing weekly reports for delivery and pickup orders, profit and losses, inventory
  • Completing cashier observations, assigning training and conducting inspections of heavy lifting equipment
  • Reviewed department process to ensure metrics and safety procedures were being followed

Resolution Expeditor

The Home Depot Corporate
06.2011 - 08.2019
  • Resolving executive escalated issues regarding online orders and store purchases
  • Corresponded with manufacturers, vendors and transportation companies to ensure quality merchandise arrived to consumers in a timely manner
  • Supported Homedepot.com Frontline associates with customer
  • Reviewed and analyzed opposing sides of disputes to objectively assess situations from a legal standpoint

Education

August

Associate of Science - Business, Entrepreneurship

Harris-Stowe State University
St. Louis, MO
1997

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Conflict resolution
  • Website maintenance
  • Time management
  • Multitasking Abilities
  • Organizational skills
  • Active listening
  • Team collaboration
  • Decision-making
  • Client relations
  • Analytical thinking
  • Quality assurance
  • Performance tracking
  • Budgeting and scheduling
  • Staff training
  • Policies and procedures implementation
  • Operations management
  • Problem-solving
  • POS systems operations
  • Strategic planning

Additional Information

  • Regional Vice President Award for Midwest Division 2020 Voice of the Associate Captain Multiple Peer Bravo Awards for Supportive Attitude House Captain for Rebuild St. Louis Veteran Program Platinum Homer Award Winner 2x Recently passed the Assistant Store Manager Test August 2023 ACCOMPLISHMENTS

Timeline

Patient Service Representative

MD Anderson Cancer Center
04.2024 - 02.2025

Customer Experience Manager

The Home Depot
01.2021 - 09.2023

Service Desk Operations Supervisor

The Home Depot
08.2019 - 08.2021

Resolution Expeditor

The Home Depot Corporate
06.2011 - 08.2019

Associate of Science - Business, Entrepreneurship

Harris-Stowe State University

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Denise Mitchell