Denise M Lopez

Medical Assistant

Methodist Heart And Lung

12.2020 - Current

Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Ordered all lab tests and imaging to evaluate results and develop plans of care.
Followed up with patients to determine status of conditions, discuss lab results and answer any questions.
Carried out front office duties utilizing data entry skills in framework of medical database.
Coordinated front office duties, including customer service, patient scheduling and billing.
Organized paperwork such as charts and reports for office and patient needs.
Answered phone calls and messages for physician medical facility, scheduling appointments and handling patient inquiries.
Called and faxed pharmacies to submit prescriptions and refills.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Sanitized, restocked and organized exam rooms and medical equipment.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Documented vital signs and health history for patients in clinic and hospital environments.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Observed strict procedures to protect sensitive patient information, medical records and payment data.
Expertly managed planning, scheduling and coordination of outpatient procedures.
Educated patients about surgeries and provided treatment plan documentation.
Verified insurance coverage and obtained pre-authorizations.
Checked patients in and out and collected payments.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Obtained payments from patients and scanned identification and insurance cards.
Registered and verified patient records before triage with most up-to-date information.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.

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