Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Denise Molina

Montgomery,AL

Summary

Dynamic administrative professional with extensive experience at the State of Alabama Department of Human Resources. Proven ability to enhance office efficiency through digital file management and effective communication. Skilled in document preparation and customer service, consistently supporting executive decision-making and fostering collaboration across departments.

Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.

Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Dynamic individual with hands-on experience in public relations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

21
21
years of professional experience

Work History

Secretary

State of Alabama Department of Human Resources
02.2022 - 12.2024

Conducted applicant background checks for nursing facilities and homes.

  • Managed electronic filing systems to enhance information retrieval efficiency.
  • Streamlined office workflows by implementing task management tools and best practices.
  • Enhanced company-wide communication by distributing important information and timely updates.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed confidential documents with discretion, ensuring proper storage and handling procedures were followed.
  • Demonstrated attention to detail when proofreading correspondence and other documents before distribution.
  • Supported executive decision-making by providing well-researched data and background information.
  • Ensured timely completion of projects by tracking progress and keeping teams informed about deadlines and expectations.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Administrative Assistant

State of Alabama ADECA (Dept. of Economic and Community Affairs)
05.2013 - 02.2022
  • Coordinated daily office operations and maintained efficient workflow processes.
  • Managed scheduling and calendar organization for multiple executives.
  • Developed filing system to enhance document retrieval speed and accuracy.
  • Assisted in preparing reports and presentations for internal meetings.
  • Streamlined communication between departments to improve collaboration.
  • Implemented office supply inventory management for cost efficiency.
  • Provided responsive support to team members, enhancing overall productivity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Maintained inventory of office supplies and placed orders.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Guidance Counselor Assistant

Montgomery County Public School/LAMP H.S.
08.2003 - 05.2013
  • Assisted students with academic planning and personal development strategies.
  • Coordinated workshops on college readiness and career exploration.
  • Supported counselors in managing student records and scheduling appointments.
  • Collaborated with teachers to address student behavioral concerns effectively.
  • Researched scholarships and created "Newsletter" for same.
  • Facilitated communication between students, families, and educational staff.
  • Confidential filing of ACT and SAT scores on students' transcripts.
  • Supported college-bound students with application processes, strengthening their chances of acceptance into desired institutions.
  • Enhanced parent-teacher communication by organizing and participating in regular progress meetings, fostering a collaborative approach to student success.
  • Enhanced community connections by establishing partnerships with local organizations for internship opportunities or guest speakers on career-related topics.
  • Developed and presented informative presentations on topics such as financial aid, college selection, and career exploration to students and their families.
  • Maintained positive relationships with students, faculty, alumni, and administration.
  • Partnered with parents and guardians to promote student success in school environment.
  • Coordinated with outside agencies to determine students receive appropriate services and resources.
  • Advised students on educational, career and social opportunities.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Advocated for students to access available resources.
  • Empowered students through counseling and skill-building exercises.
  • Educated students on college admissions process and scholarship requirements.
  • Oversaw career and job fairs to connect students with area schools and employers.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Answered questions from patrons and helped to find desired materials.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Placed books on proper shelves when returned to circulation.
  • Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
  • Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
  • Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
  • Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Helped children select appropriate reading level library books.
  • Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
  • Processed library card applications and maintained patron records with accurate contact information.
  • Developed library displays and implemented innovative outreach activities for improved community engagement.
  • Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
  • Maintained secure environment by monitoring visitors at front desk.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
  • Collected and processed fines on overdue library materials.
  • Provided valuable research assistance to patrons seeking information or guidance on various topics.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Collected fees, fines and donations for balanced library finances.
  • Facilitated positive learning environments with effective supervision during study sessions, computer usage, and library visits.
  • Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
  • Set up computer and digital device access, providing assistance with use and operation.
  • Streamlined book return processes, significantly reducing misplaced inventory and improving shelf organization.
  • Increased patron satisfaction by providing personalized research assistance and recommendations.
  • Ensured welcoming atmosphere, maintaining clean and orderly reading and study areas.
  • Streamlined inter-library loan processes, expanding access to diverse materials for patrons.
  • Organized and updated library's digital catalog to ensure easy access and retrieval of information.
  • Conducted library orientations for new users, promoting awareness of library services and resources.
  • Facilitated access to rare and archived materials, preserving integrity and history of collection.
  • Supported academic research by compiling specialized bibliographies upon request.
  • Kept library shelves and printed materials well-stocked and organized according to established system.
  • Catalogued and sorted books and library materials.
  • Mitigated librarian workload by independently managing basic patron requests and locating materials.
  • Communicated with other local and regional branches to locate materials for inter-library loans.
  • Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
  • Processed customer fines and educated individual patrons on ways to minimize future charges.

Education

Bachelor of Arts - Business Administration

Queens College
Queens, NY

High School Diploma -

Immaculata High School
New York, NY

No Degree - Liberal Arts And Sciences

Alabama State University
Montgomery, AL
08-2032

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Keyboarding skills
  • Appointment scheduling
  • Document preparation
  • Calendar management
  • Complex Problem-solving
  • Multi-line phone systems
  • File systems management
  • Report writing
  • Spreadsheet management
  • Mail distribution
  • Database administration
  • Appointment coordination
  • Digital file management
  • HIPAA guideline compliance
  • Inventory purchasing
  • Inter-office communications
  • Meeting support
  • Proofreading expertise
  • Minute taking
  • Meeting coordination
  • Expense tracking
  • Database maintenance
  • Report generation
  • Microsoft, Windows, Extensive Applications Expertise
  • Travel arrangements
  • Business correspondence
  • Cross-functional communication
  • Teacher relations
  • Dictation experience
  • Phone etiquette
  • Task prioritization
  • Executive support
  • Contract administration
  • Office supply inventory
  • Preparing contracts
  • Legal documentation preparation
  • Confidentiality
  • Prioritization and time management
  • Filing experience
  • Office staff leadership
  • Office correspondence
  • Vendor relations skills
  • Reception functions
  • Information archiving
  • Letter writing
  • Phone reception
  • Multitasking and time management
  • Critical thinking
  • Microsoft office
  • Data entry
  • Recordkeeping
  • Clear communication
  • Documentation and recordkeeping
  • Customer relations and communications
  • Excel spreadsheets
  • Administrative support
  • Data verification
  • Developing presentations
  • Monthly balance reconciliation
  • Clerical support
  • Confidentiality and data protection
  • Office equipment operation
  • Database entry
  • Scheduling
  • Zoom Meetings

Languages

English
Native or Bilingual

Timeline

Secretary

State of Alabama Department of Human Resources
02.2022 - 12.2024

Administrative Assistant

State of Alabama ADECA (Dept. of Economic and Community Affairs)
05.2013 - 02.2022

Guidance Counselor Assistant

Montgomery County Public School/LAMP H.S.
08.2003 - 05.2013

Bachelor of Arts - Business Administration

Queens College

High School Diploma -

Immaculata High School

No Degree - Liberal Arts And Sciences

Alabama State University
Denise Molina