Denise Mondaca
Temecula,CA
Summary
Proven Medical Records Specialist at Mission Hospital Regional Medical Center, adept in workflow coordination and maintaining patient records with utmost attention to detail. Excelled in enhancing customer satisfaction through exceptional service and cash handling expertise. Demonstrated patience and tolerance, significantly improving client and patient interactions. Achieved positive outcomes by leveraging strong organizational and communication skills.
Overview
9
9
years of professional experience
Work History
Cashier Specialist
Tractor Supply
10.2022 - 09.2023
- Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
- Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Front Desk Supervisor
Optum
09.2017 - 05.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
Medical Records Specialist
Mission Hospital Regional Medical Center
05.2014 - 09.2017
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
Education
High School Diploma -
Arnold O Beckman
Irvine, CA06-2008
Skills
- Patience and tolerance
- Cleanliness and hygiene
- Bagging techniques
- Cash handling expertise
- Payment processing
- Refunds and exchanges
- Workflow coordination
- Store policies
- Customer service
- Attention to detail
- Customer assistance
- Cleaning and sanitizing
Languages
Spanish
Limited Working
Timeline
Cashier Specialist
Tractor Supply
10.2022 - 09.2023
Front Desk Supervisor
Optum
09.2017 - 05.2022
Medical Records Specialist
Mission Hospital Regional Medical Center
05.2014 - 09.2017
High School Diploma -
Arnold O Beckman
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