Denise Moore

Innovative and goal-oriented committed to professional development and expert leadership of organizational growth. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Consistently builds highly productive teams that surpass goals and objectives. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating others. Welcoming Admissions Representative with 8 years of experience in college admissions. Deep understanding of financial aid and scholarship programs. Excellent presentation and organization skills to turn recruiting into enjoyable and exciting experience for all parties.

• Higher Ed: Ground, Hybrid, & eLearning
• Integrated Resource Planning and Coordination
• Organizational Performance Improvement
• Customer Service, Compassion & Loyalty
• Campus Vue, Ten4, Vanilla Soft
• Training Team Building, Coaching & Mentoring
• Policy Creation & Implementation
• SWOT and Analysis & Implementation
• College Application Knowledge
• Critical Thinking and Excellent Interpersonal Skills

EPIC System

• M2022-Present, Senior Admissions Representative, Southeastern College, Support students through admissions process by answering questions and assisting with application process., Provide weekly campus tours to showcase the institution benefits and features during information sessions., Advising applicants on how to prepare for the application process, including writing essay responses., Explain school practices and procedures to prospective students and parents., Achieved enrollment goal to ensure tuition revenue goals are met., Increased production and student population
• July 2023-Present, Admissions Representative, Aviation Institute, Assist the Admissions Director with the upkeep queries and reports used by staff that support the daily functions of the admission office and provide weekly, monthly, and annual benchmarking., Supported students through admissions process by answering questions and assisting with application process., Work under the direction of the Admissions Director to with training of new hire.
• April 2016 to November 2021, Senior Admissions Representative/ Assistant Director in Training, Fortis College, Supported students through admissions process by answering questions and assisting with forms., Reviewed admissions applications to check students' eligibility for acceptance., Optimized student educational strategies with clear advice on course choices, progression, and career options., Maintained current knowledge of institutional policies and program offerings., Led weekly campus tours to showcase campus features., Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions., Achieved enrollment goal to ensure tuition revenue goals were met., Training for Assistant Director of Admissions, Conducted admissions observations., Increased production and student population, Assisted Director with meeting the enrollment goal of 25 starts.
• March 2015 to April 2016, Receptionist, Apple One Fortis College, Managed multiple tasks and met time-sensitive deadlines., Directed incoming calls to internal personnel and departments, routing to best-qualified department., Monitored and screened visitors to verify accessibility to inter-office personnel., Managed multi-line phone system directing individuals to desired personnel and providing general information about operations., Provided clerical support to company employees by copying, faxing, and filing documents., Hired on with Fortis College as an Admission Representative
• April 2000 to July 2016, Assistant Director of Client Services, Concept Care, Organized daily workflow and assessed appropriate staffing to provide optimal service., Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution., Liaised with leadership team to support strategic opportunities and align cross-functional resources with delivery., Supervised daily operations and customer satisfaction and employee productivity., Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices, facilitation of proactive work environment., Performed duties and provided service in accordance with established operating procedures and company policies., Trained, led, and developed client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability., Promoted from Coordinator to Supervisor, Promoted to Assistant Director of Client Services

• Admissions Representative lead the team from last company making 48/54 starts 2016-2021: received the Circle of Excellence Award, 2016-2021
• Senior Representative of Admissions of the year 2020- Fortis College started 706 students against a market plan of 585, 121% of market planconversion improved from 7.17% early in the year to 12.21%, 2020
• Assistant Director in Training
• Winner of 5 recruitment awards as the top recruiter 2016-2021, 2016-2021
• Ranked #1 admission representative out of 47 campuses