Denise Morales
Miami,FL
Summary
Graduate student in the Doctorate of Physical Therapy program at Florida International University. Exceptionally reliable and dedicated with a superb educational record and work ethic. Adept at managing a variety of challenging situations with sympathy and professionalism. Adaptable and transformational young woman with an ability to work independently and collaboratively with a team.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
Recipe Costing
01.2023 - 12.2023
- Played a vital part in preserving daily customer relations and support
- Offered outstanding, amiable, and proficient customer service to clients at all times
- Provided clients with vital product and service information, while efficiently resolving any difficulties that arose
- To reinforce client feedback, gave team members feedback on a frequent basis
- Responded to all incoming calls, emails, and communications appropriately, quickly, intelligently, and effectively
- To guarantee client pleasure, collaborated closely with the marketing, sales, operation, and machine technical support teams
- Informed and updated the management team on the volume of questions, reoccurring subjects, important problems, and potential areas for development
- Acquainted oneself with the company's policies, methods, standards, and goods
Medical Receptionist
Doral Physical Therapy
06.2022 - 01.2023
- Welcomed patients and visitors by greeting them in person or on the telephone; answering or referring inquiries
- Maintained the reception and waiting room areas always tidy
- Maintained patient accounts by obtaining, recording, and updating personal and financial information
- Maintained operations by following policies and procedures; reporting needed changes
- Protected patients’ rights by maintaining the confidentiality of personal and financial information
- Proficient data entry
- Proper patient check-in process
- Checked multiple electronic verification systems to verify current health insurance coverage
- Co-pay and account balance collections
- Managed a high-volume phone and checking voicemails, emails, and faxes
- Assisted clinical staff with chart preparation, scanning, and faxing
Office Clerk
New Generation Hearing Center
03.2022 - 06.2022
- Maintained records, checked/retrieved data from various sources, and prepared reports
- Created a file system, maintained it accordingly, adhered to standard procedures and schedules, handled file requests and productive logs and utilized a personal computer, typewriter, and other standard office equipment for recording, storing, receiving, and presenting the information
- Answered customer questions and provided information as needed
- Ran errands required in the office and delivered messages
- Maintained inventory of office supplies and organized accordingly
- Copied, scanned, packaged, and filed any data entry and mailed out letters, information, and collections
Intern
Pinecrest Strength & Conditioning
09.2021 - 06.2022
- Compassionately assisted patients with debilitating conditions such as shoulder pain, arthritis, sports injuries, and post-op surgeries
- Administered heat, water, ice, and electrical stimulation as part of therapeutic programs
- Provided the highest quality of care and respect for patients and their families
- Facilitated health and healing by cultivating caring relationships with co-workers
- Instructed patients in using pulleys, weights, inclined surfaces, and other equipment safely and effectively
Student Recruitment Assistant
Florida International University
06.2021 - 03.2022
- Provided excellent customer service to all prospects and current students via emails, phone calls, and in-person
- Prepared ID Transfers, Travel Authorizations, Cash Advances, Expense Reports, and Requisitions
- Provided administrative support for the office, including telephone coverage, copier projects, mail handling, supplies control, and necessary communications internally and externally
- Assisted with planning and executing recruitment events, open houses, and seminars
- Provided prospective students with requirements, deadline dates, and general information.
Office Clerk
New Generation Hearing Center
10.2019 - 06.2021
- Maintained records, checked/retrieved data from various sources, and prepared reports
- Created a file system, maintained it accordingly, adhered to standard procedures and schedules, handled file requests and productive logs and utilized a personal computer, typewriter, and other standard office equipment for recording, storing, receiving, and presenting the information
- Answered customer questions and provided information as needed
- Ran errands required in the office and delivered messages
- Maintained inventory of office supplies and organized accordingly
- Copied, scanned, packaged, and filed any data entry and mailed out letters, information, and collections
Intern
Miami Physical Therapy Group
07.2019 - 07.2019
- Patients suffering from severe ailments received compassionate care, working mainly with elderly adults over 65
- Administered heat, water, ice, and electrical stimulation as part of my rehabilitative regimens
- Patients and their families were given the finest care and support
- Able to encourage health and recovery by cultivating empathetic relationships with the Miami Physical Therapy Groups staff
Education
Doctor of Physical Therapy -
Florida International University
Miami, FL08.2026
Bachelor of Science - Psychology
Florida International University
Miami, FL04.2022
High School Diploma -
Saint Brendan High School
Miami, FL05.2019
Skills
- Detail Oriented
- Collaborative
- Adaptable
- Problem Solving
- Active Listening
- Teamwork
- Organizational Skills
- Communication
- Leadership
- Reliable
- Time Management
Entrepreneur
Started my own bachelorette party planning business called Bach It Up during the year of the pandemic and converted it into a bachelorette box to-go company now called Bach Box in 2023.
Languages
Spanish
Native or Bilingual
Timeline
Customer Success Manager
Recipe Costing
01.2023 - 12.2023
Medical Receptionist
Doral Physical Therapy
06.2022 - 01.2023
Office Clerk
New Generation Hearing Center
03.2022 - 06.2022
Intern
Pinecrest Strength & Conditioning
09.2021 - 06.2022
Student Recruitment Assistant
Florida International University
06.2021 - 03.2022
Office Clerk
New Generation Hearing Center
10.2019 - 06.2021
Intern
Miami Physical Therapy Group
07.2019 - 07.2019
Doctor of Physical Therapy -
Florida International University
Bachelor of Science - Psychology
Florida International University
High School Diploma -
Saint Brendan High School
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