Denise Morris
Tampa
Summary
I have 20 plus years of experiences, achievements, education, and hands on experiences. I try to implement and improve on all my skills, trainings, and development on a daily basis.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Life Skills Therapist
NeuroRestorative Inc.
Tampa, Fla
05.2010 - Current
- Work with patients that have acquired and therapeutic brain injuries which included cooking, cleaning, food preparation, medicine distribution, transporting, and charting progress.
- Families support, rehabilitation, staff training, data entry, medical terminology, decision making, supervising, group therapy.
- Activities planning, activities directing, medicine trained, and etc.
- Developed individualized life skills plans to enhance client independence and self-sufficiency.
- Facilitated group sessions focused on social skills, communication, and conflict resolution strategies.
- Implemented behavior management techniques to promote positive outcomes in diverse learning environments.
- Trained staff on best practices for supporting clients with developmental disabilities and behavioral challenges.
- Evaluated program effectiveness through feedback collection and ongoing assessment of client skills development.
- Conducted assessments to track progress and identify areas requiring additional support or intervention.
- Promoted social integration among peers by facilitating group activities designed for collaborative learning experiences.
- Fostered a positive and inclusive classroom environment, promoting respect and empathy among students.
- Organized field trips and community outings to expose students to real-life experiences and build essential skills.
Receptionist
Dacco Substance Abuse Treatment
Tampa, Fla
03.2016 - 10.2022
- Translated and assembled business requirements into detailed, production-level technical specifications, detailing new features and enhancements to existing business functionality.
- I handle all incoming calls and messages. I am professional, proficient, and courteous when attending to the needs of the clients, staff, and vendors.
- I handle all payments from the clients. I input data into the system.
- I sub as an admissions specialist. Data entry, typing, and organizational skills are need when inputting clients into our data base.
- I have filing, shipping, mail distribution, company receipts, scanning, and other clerical duties.
- Covid trained, Corporate Compliance trained, Customer Service trained, Confidentiality and HIPAA trained, Infection Control trained, Patient Rights and Grievances trained, Risk Management trained, Suicide Prevention, and Security Awareness trained.
- I verify payment methods, insurances, funding sources (ex: Tanf , DOC, Marchmen, and etc.)
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate patient records using electronic health record systems.
- Coordinated communication between patients and treatment staff to streamline care delivery.
- Oversaw inventory management of office supplies, reducing costs through vendor negotiation.
- Trained new reception staff on best practices and operational protocols for enhanced efficiency.
- Implemented process improvements that increased workflow efficiency in daily operations.
- Led efforts to enhance patient experience through feedback collection and service adjustments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Customer Service Representative and Billing
Verizon Good
Tampa, Fla
08.2007 - 04.2010
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Assistant Manager
Fun Factory Childcare Learning Center
Tampa, Fla
06.2001 - 07.2007
- Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
- Supervise instructors, evaluate instructor performance, and refer instructors to classes for skill development.
- Design, plan, organize and direct orientation and training for employees or customers.
- Greet customers and ascertain what each customer wants or needs.
- Compute, receive, and process cash or credit payment.
Education
Associate of Applied Science - Early Childhood Care And Education
Leary Vocational Training Center
Tampa, FL06-2004
Skills
- Treatment Planning
- Building rapport
- Crisis intervention
- One-on-one sessions
Section name
- Denise Morris
- Over ten years of experience in the Customer Service Field.
- Over five years of experience in the healthcare industry as a Life Skills Therapist.
- Effective Communicator, Attentive Listener, Patient, and Diplomatic.
- Highly skilled to represent my employer intelligently and professionally.
- I sincerely enjoy working with customers and patients, in person as well as over the phone.
- 8723 Del Rey Ct Apt 4C Tampa, Florida 33617 (813)546-1608 denisem1@dacco.org
Certification
First Aid/Cpr Certificate
10hr Childhood Certificate
40hr Childhood Certificate
Developmental Appropriate Certificate
Early Childhood Associates
Timeline
Receptionist
Dacco Substance Abuse Treatment
03.2016 - 10.2022
Life Skills Therapist
NeuroRestorative Inc.
05.2010 - Current
Customer Service Representative and Billing
Verizon Good
08.2007 - 04.2010
Assistant Manager
Fun Factory Childcare Learning Center
06.2001 - 07.2007
Associate of Applied Science - Early Childhood Care And Education
Leary Vocational Training Center