Denise Morrow
Cleveland,OH
Summary
Dynamic Integrity Specialist with a proven track record at StepForwardToday, excelling in compliance monitoring and customer relations. Expert in documentation management, I effectively resolved client issues and streamlined processes, enhancing operational efficiency. Committed to continuous improvement, I ensure quality assurance in all interactions, fostering trust and satisfaction among clients.
Overview
14
14
years of professional experience
Work History
Integrity Specialist Generalist
StepForwardToday
07.2011 - Current
- Followed all company policies and procedures to deliver quality work.
- Reviewed rejected records for customers
- Work with customers to resolved issues.
- Work with the utility companies to resolve issues.
- Work with other agencies to process applications and resolve issues.
- Address non-sufficient fund issues with the clients.
- Address non compliant issues with the clients.
- Handled appeal cases.
- Interview and process courtesy appointments.
- Meet with Supervisor to maintain accuracy within the Integrity Department.
- Other duties as needed.
Intake Specialist
Step Forward Today
07.2011 - Current
- Explained eligibility requirements, application details, payment and payment plans.
- Collected, verified, recorded and processed client demographics.
- Answered phone calls and provided new clients with instructions on how to apply.
- Conducted face to face and phone interviews.
- Completed intake assessment and processed application for payments and payment plans.
- Provided direction to other resources within and outside of our agency as needed.
- Other duties as needed.
File Clerk
CEOGC- Cleveland
07.2011 - Current
- Maintained physical filing systems.
- Examined, categorized, and sorted incoming Files.
- Prepared files with identification numbers, resulting in faster retrievals.
- Tracked incoming and outgoing files and maintained accurate records for potential discrepancies.
- Help initiate the rolling file system.
- Other duties as needed.
Education
No Degree - American History
Cuyahoga Community College
Cleveland, OHSkills
- Documentation management
- Knowledge sharing
- Quality assurance
- Compliance monitoring
- Customer relations
- Continuous improvement
- Quality assessment
- Process optimization
Timeline
Integrity Specialist Generalist
StepForwardToday
07.2011 - Current
Intake Specialist
Step Forward Today
07.2011 - Current
File Clerk
CEOGC- Cleveland
07.2011 - Current
No Degree - American History
Cuyahoga Community College
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