Summary
Overview
Work History
Education
Skills
Training
Core Competencies
Timeline
Work Availability
Software
Work Preference
Accomplishments
Languages
Generic
Denise M. Thomas

Denise M. Thomas

Upper Marlboro,USA

Summary

Results-driven professional with 25 years of administrative expertise in business operations, finance, and process enhancement. Demonstrated success in managing projects from inception to completion, consistently surpassing performance targets and client expectations. Proficient in coordinating logistics for meetings, events, and travel, ensuring efficiency and precision. Strong analytical and strategic planning skills, with a focus on data-informed decision-making and relationship building.

Overview

23
23
years of professional experience

Work History

Senior Executive Assistant

Trust Consulting Services, Inc.
11.2023 - Current
  • Delivers high-level administrative support to C-suite executives, managing schedules, communications, and confidential information with discretion and efficiency. Serves as a key liaison between leadership and internal/external stakeholders, ensuring smooth daily operations and supporting strategic initiatives.
  • Serve as a strategic right hand to the CEO and the C-Suite team, managing a fluid calendar, coordinating travel, and ensuring smooth transitions between high-impact meetings and events.
  • Pivotal partner to an inspiring leader of a fast-moving CEO and the C-Suite team
  • Craft and edit executive-level communications with clarity and professionalism; manage busy communication requests and outbound correspondence with precision.
  • Seamlessly manages a wide variety of responsibilities, from high-level calendar management to Board engagement and cross-functional coordination.
  • Prepare briefing materials and agendas for key meetings, ensuring the CEO is well-informed and aligned.
  • Manage logistics and materials for Board meetings, off-sites, and high-profile convenings.
  • A liaison between the CEO and the C-Suite team, communicating directly in a professional manner with ultra business etiquette; an active participant in important initiatives to troubleshoot management requests.
  • Track action items, follow-ups, and key deliverables across internal and external processes.
  • Handles last-minute changes or challenges with calm, resourceful solutions.
  • Aligns daily tasks and projects with the executive’s strategic vision.
  • Support planning and execution of executive events; skillfully anticipating needs and keeping things running seamlessly.
  • Collaborates with a tight-knit administrative team and broader staff to ensure aligned schedules, shared resources, and consistent support across the organization.
  • Manages high-volume event registrations, coordinating comprehensive travel and lodging logistics for the CEO, C-Suite executives, and employees for both local and out-of-state functions.
  • Learns new systems quickly and improves workflows.
  • Navigates workplace dynamics with tact and effectiveness.
  • Handles sensitive information with absolute professionalism.
  • Gatekeeper for executive communications and various sensitive company data.
  • Comprehends the significance of small details as integral to broader company goals.

Office Coordinator

Husch Blackwell Law Firm LLP.
05.2022 - 11.2023
  • Provide full administrative support to all Attorneys, Sr. Leadership and direct Management. Ensuring daily operations of the office and department team scheduling runs flawlessly.
  • Fostered a collegial, customer-focused environment through professional communication and adherence to service best practices.
  • Collaborated with cross-functional teams to solve problems and support office, firm, and project success.
  • Drafted, edited, proofread, and maintained documents using MSWord, Excel, Adobe, and PowerPoint; ensured accuracy and organization.
  • Managed document lifecycle through electronic filing, scanning, retrieval, and secure distribution.
  • Operated office equipment including PCs, printers, phones, copiers, and typewriters.
  • Scheduled and coordinated complex, multi-location meetings and conferences using Outlook, EMS, and videoconferencing tools.
  • Handled expense reports, reimbursements, invoices, and check requests via accounting software.
  • Supported local emergency preparedness and safety initiatives as a team member.
  • Provided administrative coverage including front desk, conference rooms, and hospitality services.
  • Welcomed visitors, maintained lobby and common areas, monitored security, and issued guest badges and devices.
  • Validated parking and maintained logs for visitors, deliveries, and end-of-day checks.
  • Answered and directed incoming calls; resolved scheduling conflicts and ensured successful meeting setups.
  • Coordinated catering, hospitality, and A/V needs for meetings and special events.
  • Managed legal team’s client schedules and reservation systems; ensured seamless executive scheduling and communication.
  • Handled event coordination (in-house as well as hosting) by contacting vendors (catering, balloon artist, face painting, and rental agencies) for price bids
  • Reviewed and optimized leadership calendars; supported clerical projects and large mailings.
  • Developed and maintained documentation and presentation materials for programs and business units.
  • Provided on-site and remote support for user community meetings and conferences.

Senior Executive Assistant

PepsiCo
01.2016 - 05.2022
  • Provided administrative and logistical support to the Sr. GM/Market Director and Sr. Executive Administrative Manager for the DMV Market. Delivered centralized operational reporting support to the nine PepsiCo location Unit Sales Manager's and two Production Managers within the market. Trained and onboarded all new hires, sales representatives, and vendors.
  • Developed and refined an effective event coordination and logistics management process to ensure event success and maximize return on investment (ROI).
  • Managed scheduling, logistical coordination, travel logistics, client contact lists, and customer spreadsheets
  • Planned and administered project budgets and performed billing and accounting tasks
  • Drafted and sent electronic correspondence for supported executives
  • Prepared and distributed all documentation and materials for required DMV Market sales events
  • Successfully prevented $500K in P&L loss for the DMV Market
  • Accounts Payable SME responsible for paying bills for all 9 locations in the DMV (DC/MD/VA) Market
  • TENURE FOR EACH ROLE LISTED BY DATE ORDER

Senior Administrator

PepsiCo
01.2019 - 08.2021
  • Sole administrator for DC Metro Market Unit - supporting Sr. Market Director, Market Director (Intern) and Sr. Administrative Manager. Performed all administrative, event planning, and accounting procedures needed to support and maintain a fast-paced leadership team.
  • Conducted internal assessments for each supported site covering accounts receivable & payable (AR/AP) controls
  • Ensured compliance of all assigned tasks with regulatory GCS and SOX controls
  • Consistently achieved testing and audit scores of 85% or higher
  • Coordinated all aspects of Executive leadership's off-site company conferences, including logistics, event planning and vendor management.
  • Daily tasks, staff and vendor interaction required advanced time management and organization skills to reach the desired resolve.
  • Accounts Payable SME responsible for paying bills for all 4 locations in the DC Metro (DC/MD/VA) Market

Associate Administrative Assistant

PepsiCo
01.2016 - 01.2019
  • Direct Executive administrative support to the Balt/Wash Market Director and Administrative Manager
  • Successfully managed all project, budget, and travel logistics for senior leadership and unit staff
  • Excellent written and verbal communication skills along with exceptional organizational/planning skills; utilized strong communication skills while interacting with various departments.
  • Solid AR/AP management for all client accounts
  • Prioritized tasks given to me by Market Director and Admin Manager - ensured duties were completed within the scope of assigned deadlines
  • Built positive vendor relations, resulting in a positive impact back to the company's P&L.
  • Heavy calendar management.

Executive Secretary, Business Operations Directorate

US Naval Research Lab
09.2002 - 11.2015
  • Organized executive meetings, briefings, and departmental events.
  • Prepared agendas, took minutes, and tracked action items.
  • Ensured materials and logistics are ready in advance for all meetings.
  • Provided high-level administrative support to the Director and senior leadership.
  • Managed complex calendars, scheduled meetings, and coordinated travel logistics.
  • Screened calls, emails, and correspondence; prioritized and responded as appropriate.
  • Drafted, edited, and proofread executive-level correspondence, memos, and reports.
  • Maintained filing systems for confidential and operational records.
  • Tracked deadlines, deliverables, and key performance metrics for the Directorate.
  • Served as the primary point of contact between the Directorate and internal/external stakeholders.
  • Coordinated various taskings with departments such as Finance, HR, Procurement, and IT.
  • Supported business operations, communications, and ensured message alignment.
  • Monitored budgetary expenditures and submitted expense reports on behalf of leadership.
  • Maintained strict confidentiality in managing sensitive information.
  • Ensured adherence to organizational policies and federal regulations.
  • Supported audit readiness and compliance reporting as required.
  • Provide high-level administrative support to the Director and senior leadership.
  • Managed and scheduled meeting logistics and coordinated travel.
  • Screen calls, emails, and correspondence; prioritize and respond as appropriate.
  • Negotiated favorable terms and pricing agreements with vendors, while ensuring governmental compliance
  • Handled and initiated procurements, ensuring compliance and budgetary alignment
  • Coordinated required annual training for all staff assigned to the Directorate - ensuring required governmental compliance
  • Liaison for government contractors, including maintaining their badging information processed with Naval Research Laboratory Personnel Security

Education

High School Diploma -

Park View Sr. High School
South Hill, VA
01.1986

Skills

  • Microsoft Office Suite (pivot tables), Excel, Publisher, PowerPoint, Word, OneNote, MS Teams
  • SharePoint
  • OneDrive
  • SAP/S4Hana
  • Kronos
  • Oracle
  • Concur
  • EMS Web
  • Coupa
  • E-Verify (I9 verifications)

Training

  • Recent (but not limited to) career courses related skill improvement, D&I in the workplace and overall professional growth;
  • PepsiCo – Performed via: https://biassync.com/
  • Diversity & Cultural Awareness
  • Women in Leadership
  • Employee Accountability & Ownership
  • Husch Blackwell's Learning & Performance tool
  • Providing Effective Internal Customer Service
  • Facing Confrontation in Customer Service
  • Expert Insights on Customer Relationships
  • Fostering a Service Mindset
  • Generating Effective Solutions
  • Event, Incident and Problem Management
  • Release, Service Level and Availability Management

Core Competencies

  • Superb Professionalism
  • Event Management
  • Strategic Planning
  • Process and System Improvement
  • Client/Vendor/Stakeholder Relations
  • Strategic Planning & Calendar Management
  • Board & C-Suite Liaison Support
  • Relationship Building & Influence
  • Discretion, Integrity & Professionalism
  • Special Projects
  • Operations/Logistics Support
  • Change and Risk Management
  • Executive Management
  • Risk Management Analysis
  • Confidential Correspondence & Communication
  • Time Management & Prioritization
  • Document Preparation & Presentation Design
  • AP/AR Analysis
  • Budget and P&L Support
  • Performance Management Support
  • Strong work ethic
  • MS Office
  • Process Optimization & Workflow Improvement
  • Data-Driven Decision Support
  • Problem Solving & Critical Thinking

Timeline

Senior Executive Assistant

Trust Consulting Services, Inc.
11.2023 - Current

Office Coordinator

Husch Blackwell Law Firm LLP.
05.2022 - 11.2023

Senior Administrator

PepsiCo
01.2019 - 08.2021

Senior Executive Assistant

PepsiCo
01.2016 - 05.2022

Associate Administrative Assistant

PepsiCo
01.2016 - 01.2019

Executive Secretary, Business Operations Directorate

US Naval Research Lab
09.2002 - 11.2015

High School Diploma -

Park View Sr. High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office Suite (pivot tables), Excel, Publisher, PowerPoint, Word, OneNote, MS Teams SharePoint OneDrive SAP/S4Hana Kronos Oracle Concur EMS Web Coupa E-Verify (I9 verifications)* Payloity

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Paid sick leavePaid time offFlexible work hoursCompany CultureHealthcare benefits401k matchCareer advancementTeam Building / Company RetreatsPersonal development programs

Accomplishments

Accounts Payable SME responsible for paying bills for all 4 locations in the DC Metro (DC/MD/VA) Market.

Consistently achieved testing and audit scores of 85% or higher

Successfully prevented $500K in P&L loss for the DMV Market

Languages

English
Native or Bilingual

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Denise M. Thomas