Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

DENISE MUNOZ

Clewiston,FL

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Store Manager

Walgreens - 6016
10.2022 - Current
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Emerging Store Manager

Walgreens - 6016
04.2021 - 10.2022
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Assistant Manager

Walgreens - 6016
09.2020 - 04.2021
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Assistant Manager

Walgreens - 9956
10.2019 - 09.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Assistant Store Manager

Walgreens - 10465, Walgreens 2896
05.2019 - 10.2019
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Ensured compliance with company policies, procedures, and safety regulations by regularly reviewing practices within the store environment.
  • Managed inventory levels, ensuring optimal stock availability and minimizing overstock situations.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Assisted in recruiting, hiring and training of team members.

Assistant Store Manager

Walgreens - Store 11211, Walgreens 4690
10.2018 - 05.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Shift Lead

Walgreens - Store 11211
05.2017 - 10.2018
  • Coached team members in techniques necessary to complete job tasks.
  • Ensured a safe working environment by following all safety procedures, policies and regulations.
  • Assigned daily tasks to employees and monitored activity and task completion.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Help at work related fundraiser or events to assist with company and get to know our community.
  • Attends training and completes PPLs to further educate myself.
  • Found solutions if product was out of stock, such as online ordering.
  • Shares best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Assists in pharmacy with their workflow to better service our patients.
  • Mentored new sales associates to contribute to the store’s positive culture.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Actively pursued personal learning and development opportunities.
  • Welcome customers into the store and helped them locate items.
  • Asked open-ended questions to assess customer needs.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers that did not require personal attention from the pharmacist.
  • Maintained knowledge of Company loss prevention techniques.
  • Championed protecting our patients thru immunizations.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Cleaned equipment and work areas to maintain safe and sanitary conditions.
  • Hand counted control medications and measured liquids.
  • Translated pharmacy communications for Spanish speaking customers.
  • Receptively answered customer questions and helped locate desired items in the pharmacy.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Trained new employees and delegated daily tasks and responsibilities.

Designated Hitter

Walgreens - Store 15381
06.2016 - 05.2017
  • Supervised two pharmacy technicians and coordinated day-to-day assignments.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.

Senior Beauty Advisor

Walgreens - Store 15381 ; Walgreens - Store 9956
08.2012 - 06.2016
  • Met or exceeded sales goals on a regular basis.
  • Cultivated productive and positive relationships with customers built on loyalty and service.
  • Provided coupons and in store promotions to customers on a daily basis.
  • Recommended appropriate products to meet customers’ individual needs.
  • Upsold additional products and services to increase sales numbers.
  • Arranged merchandise to present visually appealing displays that drive sales.
  • Constantly attempted to cross sell or up sell customer by showing items on sale.
  • Maintained counter and display areas in a clean and neat fashion.
  • Communicated effectively with management concerning important customer issues.
  • Wrote notes for beauty advisors to ensure productivity.
  • Worked over nights at different stores to do cosmetics’ wall resets.

Customer Service Representative

Walgreens - Store 9956 ; Walgreens - Store 4280
06.2005 - 07.2012
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Recommended alternative items if product was out of stock.
  • Politely assisted customers in person and via telephone.
  • Provided customer service in the photo area and knowledgeable of the different equipment used.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Routinely answered customer questions regarding merchandise and pricing.

Education

GED -

Clewiston Adult School
Clewiston, FL
02-2004

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Training and mentoring
  • Store opening and closing
  • Store operations
  • Cash management
  • Team leadership and coaching
  • Documentation and reporting
  • Opening and closing procedures
  • Performance reviews
  • Inventory control
  • Recruiting and hiring
  • Employee scheduling

Certification

  • Certified Pharmacy Technician License, (CPhT), Expiration Date: 02/28/2027, Credential Number: 30033398
  • Registered Pharmacy Technician License, Expiration Date: 12/31/2026, Certified to Administer Immunizations, License #: RPT96897

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Walgreens - 6016
10.2022 - Current

Emerging Store Manager

Walgreens - 6016
04.2021 - 10.2022

Assistant Manager

Walgreens - 6016
09.2020 - 04.2021

Assistant Manager

Walgreens - 9956
10.2019 - 09.2020

Assistant Store Manager

Walgreens - 10465, Walgreens 2896
05.2019 - 10.2019

Assistant Store Manager

Walgreens - Store 11211, Walgreens 4690
10.2018 - 05.2019

Shift Lead

Walgreens - Store 11211
05.2017 - 10.2018

Designated Hitter

Walgreens - Store 15381
06.2016 - 05.2017

Senior Beauty Advisor

Walgreens - Store 15381 ; Walgreens - Store 9956
08.2012 - 06.2016

Customer Service Representative

Walgreens - Store 9956 ; Walgreens - Store 4280
06.2005 - 07.2012

GED -

Clewiston Adult School

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