Denise Munroe
South Lyon,MI
Summary
Hard working, dependable person who enjoys challenges. Works well with others and customers.
Able to multi-task and always tries to do her very best. Team player
Overview
20
20
years of professional experience
Work History
Subway Franchisee
Subway Restaurants
Trenton , MI
06.1994 - 08.2014
- Developed and implemented sales and marketing strategies to increase brand awareness for the franchisee's business.
- Created monthly financial reports and presented them to senior management.
- Conducted regular meetings with staff members to ensure successful operations of the franchisee's business.
- Developed a comprehensive training program for new employees at the franchisee's business.
- Reviewed customer feedback surveys and worked with employees to improve customer service standards.
- Monitored inventory levels and placed orders as needed, ensuring sufficient stock availability at all times.
- Negotiated contracts with vendors in order to secure favorable terms for goods and services purchased by the franchisee's business.
- Planned promotional events that increased store traffic and generated revenue growth for the franchisee's business.
- Coordinated activities between franchisor headquarters and local franchises, ensuring timely implementation of corporate initiatives at the franchisee level.
- Analyzed data from various sources including POS systems, customer feedback surveys. to identify areas of improvement in operational efficiency within the franchisee's business.
- Oversaw daily operations of multiple locations within a designated region while meeting budget targets set by senior management.
- Ensured compliance with all applicable laws, regulations, policies, procedures. related to running a franchisee business.
- Handled customer inquiries and complaints promptly in order to maintain high levels of customer satisfaction throughout the franchise network.
- Recruited qualified personnel for open positions at each location within the franchisees' businesses across different regions.
- Identified cost-saving opportunities for the organization through process optimization or vendor negotiations.
- Implemented innovative solutions to streamline workflow processes across multiple locations owned by the same Franchisee.
- Collaborated with other Franchisees in order to share best practices regarding operational efficiency and customer service standards.
- Maintained positive relationships with suppliers, vendors, partners associated with each location owned by the Franchisee.
- Managed budgets allocated for advertising campaigns designed specifically for each individual location owned by the Franchisee.
- Organized special promotions aimed at increasing sales volume during peak seasons or holidays across all locations owned by the Franchisee.
- Provided guidance on legal matters related to running a franchised business such as copyright infringement or trademark issues.
- Researched direct competitors and analyzed detailed industry data in order to develop forward-thinking business solutions.
- Maximized efficiency and time management, planning and organizing sales representative routes within territory.
- Increased sales $[Amount], expanding customer base through social media marketing.
- Diminished project gaps, ensuring smooth inventory workflow.
- Increased annual sales by
- Ownee and operated 5 stores.
- Overall owned 9 stores throughout the years
Education
High School Diploma -
Poughkeepsie High School
Poughkeepsie, NY06-1983
Skills
- Customer service
- Ordering
- Making weekly schedules
- Training employees
- Cleaning, organizing, and unloading food items, and restaurant items Rotated product and putting orders away in and organized and timely fashion
- Taking orders for catering
- Training employees for more responsibilities
Timeline
Subway Franchisee
Subway Restaurants
06.1994 - 08.2014
High School Diploma -
Poughkeepsie High School
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