Denise M. Whitney
Elsberry,MO
Summary
Seeking a position where I can apply my organization, customer service, communication, coordinating skills toward the growth of the company. To be able to use my customer and client relations skills to the fullest.
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
28
28
years of professional experience
Work History
Direct Support Professional
Emmaus Homes
01.2022 - Current
- Provided individualized support to clients, enhancing daily living skills and promoting independence.
- Developed and implemented personalized care plans in collaboration with multidisciplinary teams.
- Facilitated engaging activities that promoted social interaction and emotional well-being among residents.
- Trained new staff on best practices for client support, ensuring consistency in care delivery.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Various Positions at Sister Companies
VIP Distributing
11.2020 - 06.2022
Customer Service Specialist/Procurement/Inventory Management
Lou Fusz Automotive Network
06.2017 - 11.2020
- Assist customers in ordering correct parts/materials for their vehicles.
- Create purchase orders for customer/client parts ensuring the pricing and quantities are correct.
- Ensure price and quantities of supplier’s invoices, packing slips, purchase orders, requisitions agree.
- Review account receivable aging for accuracy and contact parts departments to verify returns and discuss any discrepancies for customers on the customer’s behalf for credits to be written.
- Investigate past due payments and short payments.
- Prepare detailed monthly statement for customers.
- Process remote desktop check capture for all lie checks received from customers.
- Performed administrative and secretarial functions for the Presidents of the construction companies and office staff.
- Coordinated and managed multiple priorities and tasks.
- Prepared confidential costing reports on a weekly basis.
- Performed financial functions including payroll processing, accounts payable and receivable.
- Coordinated out-of-town accommodations for employees including airline reservations, car rental, etc.
- Managed customer relations, resolving queries and troubleshooting.
- Responsible for meeting and greeting clients. Provided exemplary customer service to all clients.
- Scheduled appointments and maintained accurate confidential client and employee files.
- Managed internal and external mail.
- Scheduled deliveries and shipments to various construction job sites.
- Dispatched Truck Drivers to numerous areas for shipments.
- Managed stationary supplies and office equipment.
- Provided telephone support at the reception area.
- Assisted in the training of front desk staff.
Accounts Receivable Specialist/Inventory Coordinator
Lou Fusz Automotive Headquarters
06.2007 - 06.2017
Account Receivable/Account Payable Clerk/Customer Service Specialist
Lou Fusz Chrysler Jeep Dodge
06.2007 - 06.2017
Administrative Assistant
Edelmann Construction, Inc.
11.2003 - 04.2007
Administrative Assistant
Hankins Construction, Inc
05.2000 - 08.2003
Secretary/Loan Processor
Equity Mortgage Group, LLC
02.2000 - 05.2000
Customer Representative/Dispatcher
AAA of Missouri Headquarters
11.1997 - 02.2000
Education
High School -
Mc Cluer Senior High School
Florissant, MOSkills
- Administrative support skills
- Proficient in computer applications
- Customer Service
- Report Preparation
- Appointment coordination
- Payroll Processing
- Client Billing
- Accounting/Bookkeeping
- Customer service coordination
- Written Correspondence
- Inventory Control
- Multi-Line Phones
Profile
- Detailed-oriented and resourceful in completing projects
- Self-motivated, innovative, good humored and enthusiastic experienced at working in pressured environments.
- Confident and poised in interactions with individuals at all levels.
- Ability to multi-task effectively.
- Skilled organizer and problem solver with the ability to consider all options before making a decision.
Timeline
Direct Support Professional
Emmaus Homes
01.2022 - Current
Various Positions at Sister Companies
VIP Distributing
11.2020 - 06.2022
Customer Service Specialist/Procurement/Inventory Management
Lou Fusz Automotive Network
06.2017 - 11.2020
Accounts Receivable Specialist/Inventory Coordinator
Lou Fusz Automotive Headquarters
06.2007 - 06.2017
Account Receivable/Account Payable Clerk/Customer Service Specialist
Lou Fusz Chrysler Jeep Dodge
06.2007 - 06.2017
Administrative Assistant
Edelmann Construction, Inc.
11.2003 - 04.2007
Administrative Assistant
Hankins Construction, Inc
05.2000 - 08.2003
Secretary/Loan Processor
Equity Mortgage Group, LLC
02.2000 - 05.2000
Customer Representative/Dispatcher
AAA of Missouri Headquarters
11.1997 - 02.2000
High School -
Mc Cluer Senior High School
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