Denise Nasca
Sacramento,CA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
27
27
years of professional experience
Work History
Sales Merchandiser
Reyes Coca Cola Bottling
01.2023 - 09.2023
- Boosted sales revenue through effective merchandising strategies and attractive displays.
- Enhanced store appearance by regularly maintaining clean, organized, and visually appealing merchandise displays.
- Trained new team members on proper merchandising techniques, contributing to overall team success.
- Improved efficiency in restocking shelves by establishing streamlined processes for backroom organization and replenishment tasks.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Established strong vendor relationships to maintain and support business.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted customers and directed to requested products.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Pharmacy Technician
Rite Aide Pharmacy
11.1996 - 08.2022
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated directly with doctors offices via telephone, fax and email.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
Regional Pharmacy Technician
Rite Aid Corporate Office
01.2015 - 07.2017
- Taught the Pharmacy Technician training class.
- Prepared and proctored students during their pharmacy technician state exam.
- Traveled to stores in my district to prepare them and assist during yearly inventory.
- Met with insurance agents for audits and resolved discrepancies.
- Increased overall pharmacy productivity by teaching staff proper workflow and maintaining cleanliness according to standards.
- Supported inventory management initiatives through accurate record-keeping and pulling and transferring out expired, recall, and overstock medications.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Developed and implemented improvements to pharmacy organization system.
Education
High School Diploma -
River City High School
West Sacramento, CAPharmacy Technician License - Pharmacy
Rite Aid Pharmacy Technician University
Rancho Cordova, CASkills
- Excellent customer service skills
- Able to multi task and perform efficiently in a high stress environment
- Insurance Verification and Proper Billing
- Workflow Optimization
- Medication Dispensing
- Drug Inventory Control
- Supply Restocking
- Confidentiality and HIPAA
- Advanced math skills
- Pharmacy and customer records management
- Medicare and Medicaid process
- Pharmaceutical Calculations
- Interpreting and Processing Medication Orders
- Pharmacy Law Compliance
- Inventory Management
- Certified Pharmacy Technician
- Resolving Complaints
- Organizational Skills
- Self Motivation
- Cash Register Operations
- Attention to Detail
- Written Communication
Timeline
Sales Merchandiser
Reyes Coca Cola Bottling
01.2023 - 09.2023
Regional Pharmacy Technician
Rite Aid Corporate Office
01.2015 - 07.2017
Pharmacy Technician
Rite Aide Pharmacy
11.1996 - 08.2022
High School Diploma -
River City High School
Pharmacy Technician License - Pharmacy
Rite Aid Pharmacy Technician University