Denise Nash
Houston
Summary
Dynamic server with a robust background in customer service, leveraging 11 years of experience in creating lasting positive impressions and adapting to diverse clientele needs. Skilled in maintaining high standards of service and fostering a welcoming atmosphere.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
32
32
years of professional experience
3941
3941
years of post-secondary education
Work History
Server/Cashier/Floor Manager
Khyber Restaurant
Houston
12.2021 - Current
- Company Overview: North Indian Grill
- Deliver prompt and accurate orders
- Ensure high-quality customer service
- Handle cash and credit transactions securely
- Deliver prompt service
- Handle transactions accurately
- Assist team with tasks
- Deliver exceptional service, enhancing guest experiences
- Collaborate with team for efficient service
- Manage order accuracy, minimizing errors
- Take and process orders efficiently
- Upsell menu items to enhance customer experience
- Manage payment transactions accurately
- Take and deliver orders accurately and promptly
- Resolve customer complaints swiftly to maintain dining experience
- Maintain cleanliness and organization of dining area
- North Indian Grill
Cabin Crew
AIR ATLANTA
Saudi Arabia
05.2014 - 03.2021
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Prepared for takeoff and landing sitting in correct brace position on jumpseat.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Hostess
COPPER FALL STEAK HOUSE
Cayman island
07.2013 - 12.2013
- Greeted and seated guests promptly in a high-volume dining environment.
- Managed reservation system to optimize table turnover and guest flow.
- Communicated wait times clearly to guests, ensuring transparency and satisfaction.
Server
SAIL. INN RESTAURANT
Cayman island
09.2012 - 05.2013
- Provided excellent customer service in a fast-paced dining environment.
- Managed dining area cleanliness and organization during peak hours.
Server/Bar Tender
MORRITTS TORTUGA
Cayman island
04.2011 - 09.2012
- Provided exceptional customer service in a fast-paced dining environment.
- Managed dining area cleanliness and ensured proper table settings.
- Collaborated with kitchen staff to deliver timely food orders.
- Assisted guests with menu selections and answered questions about dishes.
- Processed payments accurately and efficiently using POS systems.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
Server
ORANTIQUE RESTAURANT
10.2010 - 02.2011
Front Office Assistant/Bar Tender/Server
SOUTHERN CROSS CLUB FISH DIVE RESORT - CAYMAN ISLAND
Cayman island
07.2008 - 08.2010
- Managed front desk operations and greeted guests with professionalism.
- Coordinated bookings and reservations for diving and fishing activities.
- Assisted guests with inquiries about resort amenities and local attractions.
- Maintained organization of office supplies and ensured inventory was stocked.
- Handled guest check-in and check-out procedures efficiently and accurately.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Followed health safety guidelines when preparing and serving food products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
Server
P&O CRUISES
United Kingdom
06.2006 - 01.2008
- Provided excellent customer service in a fast-paced dining environment.
- Managed dining area cleanliness and organization during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Resolved customer complaints with professionalism and care to enhance satisfaction.
- Maintained knowledge of menu items to offer informed recommendations to guests.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
ROYAL CARIBEAN INTERNATIONAL CRUISE LINE
Miami
11.2001 - 12.2005
- Provided excellent customer service in a fast-paced dining environment.
- Managed dining area cleanliness and organization during peak hours.
- Assisted in training new servers on restaurant protocols and service standards.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Resolved customer complaints with professionalism and care to enhance satisfaction.
- Maintained knowledge of menu items to offer informed recommendations to guests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Cabin Crew
AIR ATLANTA
01.1998 - 01.2001
Cabin Crew
CARIBJET
07.1995 - 09.1996
Flight Attendant
JET AIRWAYS
11.1993 - 11.1994
Education
HSCE -
MP State Board
MPSSCE/MATRIC -
MP State Board
MPSkills
- Customer Service
- Safety Procedures
- Flight Operations
- Team Coordination
- Problem Solving
- Hospitality
- Communication
- Cross-cultural Awareness
- Conflict Resolution
- Sales
- Time Management
- Adaptability
- Attention to Detail
- Interpersonal Skills
Work Preference
Work Type
Full TimeTimeline
Server/Cashier/Floor Manager
Khyber Restaurant
12.2021 - Current
Cabin Crew
AIR ATLANTA
05.2014 - 03.2021
Hostess
COPPER FALL STEAK HOUSE
07.2013 - 12.2013
Server
SAIL. INN RESTAURANT
09.2012 - 05.2013
Server/Bar Tender
MORRITTS TORTUGA
04.2011 - 09.2012
Server
ORANTIQUE RESTAURANT
10.2010 - 02.2011
Front Office Assistant/Bar Tender/Server
SOUTHERN CROSS CLUB FISH DIVE RESORT - CAYMAN ISLAND
07.2008 - 08.2010
Server
P&O CRUISES
06.2006 - 01.2008
Server
ROYAL CARIBEAN INTERNATIONAL CRUISE LINE
11.2001 - 12.2005
Cabin Crew
AIR ATLANTA
01.1998 - 01.2001
Cabin Crew
CARIBJET
07.1995 - 09.1996
Flight Attendant
JET AIRWAYS
11.1993 - 11.1994
HSCE -
MP State Board
SSCE/MATRIC -
MP State Board
Additional Information
Strong analytical and helping skills, Keeping calm in the situation of conflict, Remarkable patience and motivational skills, Unmatchable communication skills, Warm Personality, Sincerity and honesty, Cross cultural sensitivity, Detail oriented, Customer focused, Sound knowledge of Airline systems & procedures, Food Manager Certificate, Music, Traveling, Cooking, Watching movies
Personal Information
- Age: 53
- Nationality: Indian
Courses
- Food Manager Certificate
Languages
- English, Expert
- Hindi, Expert
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