Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Nelson

Philadelphia

Summary

Compassionate Caregiver recognized for efficient task execution and high productivity. Expertise in personal care assistance, medication management, and mobility support. Strong communication skills combined with patience and empathy enhance patient care and companionship. Adaptability to changing patient needs ensures consistent comfort and safety.

Overview

18
18
years of professional experience

Work History

Caregiver

Patriot Home Health Care
Philadelphia
02.2020 - 01.2025
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Coordinated transportation services for clients when necessary.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Provided emotional support to clients during difficult times.
  • Supported bathing, dressing and personal care needs.
  • Assisted with meal planning to meet nutritional plans.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Monitored health and well-being of clients and reported significant health changes.
  • Built strong and trusting rapport with clients and loved ones.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Helped clients get in and out of beds and wheelchairs.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Organized oral medications for clients following dosage and schedule requirements.

Caregiver

Excel Home Care
Phila
02.2017 - 12.2019
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Coordinated transportation services for clients when necessary.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Provided emotional support to clients during difficult times.
  • Supported bathing, dressing and personal care needs.
  • Assisted with meal planning to meet nutritional plans.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Followed safe lifting and transferring techniques to transport residents.
  • Monitored health and well-being of clients and reported significant health changes.
  • Built strong and trusting rapport with clients and loved ones.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Helped clients get in and out of beds and wheelchairs.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Organized oral medications for clients following dosage and schedule requirements.

Team Leader

Target
Phila
07.2007 - 09.2012
  • Developed strategies to motivate employees in achieving goals.
  • Ensured compliance with company policies and regulations.
  • Promoted a culture of collaboration within the team.
  • Assigned and monitored daily tasks for team members.
  • Facilitated communication between senior management and staff.
  • Provided technical assistance when needed.
  • Monitored customer service standards across the organization.
  • Identified areas where teams could improve their skillset.
  • Organized team meetings to discuss progress and challenges.
  • Conducted regular performance appraisals for all team members.
  • Recruited, trained, and supervised new staff members.
  • Resolved conflicts between team members quickly and effectively.
  • Developed strategies to increase productivity and efficiency of the team.
  • Collaborated with other departments to ensure smooth operations.
  • Ensured that deadlines were met by setting realistic goals.
  • Created and maintained a positive work environment for employees.
  • Maintained records of employee performance reviews.
  • Provided guidance, coaching, and feedback to team members.
  • Delegated work assignments and prioritized tasks.
  • Initiated training sessions and coached employees to develop effective staff.
  • Utilized project management software to track team tasks, deadlines, and accomplishments.
  • Partnered with upper management and HR to identify effective resolutions for employee relations issues.
  • Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.
  • Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
  • Reviewed candidate resumes and scheduled and interviewed potential new hires.
  • Facilitated weekly team meetings to discuss progress, address challenges, and plan future activities.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Supported HR staff with recruiting and retaining high-performing talent.
  • Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
  • Encouraged continuous learning and professional development within the team, facilitating external and internal training opportunities.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Education

Associate of Arts - Business Administration

Harcum Jr. College
Bryn Mawr, PA
12-1993

High School Diploma -

Overbrook High School
Philadelphia, PA
06-1991

Skills

  • Medication administration
  • Vital signs monitoring
  • Meal preparation
  • Personal care support
  • Client transportation
  • Safety assessment
  • Personal care assistance
  • Communication skills
  • Dementia care

Timeline

Caregiver

Patriot Home Health Care
02.2020 - 01.2025

Caregiver

Excel Home Care
02.2017 - 12.2019

Team Leader

Target
07.2007 - 09.2012

Associate of Arts - Business Administration

Harcum Jr. College

High School Diploma -

Overbrook High School

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