Denise N. Henton
Dayton,Ohio
Summary
Seek and maintain full-time position that offers professional challenges utilizing customer service and interpersonal skills, excellent time management and problem-solving skills. Support day-to-day program operations with expertise investigating records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. A devoted support worker brings great people skills, attention to detail and an organized approach to managing high workloads. Assists individuals of diverse backgrounds with basic needs and coordinates referrals for support services. Great at managing time and advanced with word processing software, legal database research and digital recordkeeping systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
29
29
years of professional experience
Work History
Community Engagement Specialist
Wellbe Senior Medical
Remote
08.2025 - Current
- Developed community outreach programs to enhance engagement and promote health resources.
- Collaborated with healthcare providers to coordinate patient education initiatives and improve service delivery.
- Facilitated workshops and seminars to educate seniors on available medical services and wellness practices.
- Established partnerships with local organizations to expand access to healthcare resources for underserved populations.
Account Executive
Single Parents Rock
Dayton, OH
01.2019 - 08.2025
- Worked effectively with fellow team members to coordinate effective solutions to any question or concerns
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Identified available community resources and programs for families of disabled children.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Collaborated with families to assist in growth, development, and education to increase potential.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Documented data and completed accurate updates to case records.
- Lead individualized and group counseling sessions with children and families.
Advocate/Customer Service Representative
Battered Women's Shelter
Medina, OH
11.2019 - 11.2022
- Assisted with Housing Applications
- Financial Assistance for Housing
- Provided support to social service clients in navigating available resources.
- Collaborated with various stakeholders to promote social services.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Developed and implemented programs to engage and empower underserved populations.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Coordinated with local government to provide resources to clients.
- Developed and maintained accurate records of programs and services.
- Developed and maintained relationships with community organizations and agencies.
- Monitored progress towards housing and service plan goals.
- Facilitated communication between clients and housing application service providers.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Remote
Account Manager
Med Systems Management
Centerville, OH
01.1997 - 03.2019
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Managed volunteer programs focused on providing community services to underserved populations.
- Conducted outreach activities to engage local stakeholders in programs.
- Collaborated with community members to develop and implement service initiatives.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Provided leadership, guidance and support to staff members.
- Advocated for social and community service programs to increase awareness and funding.
- Researched best practices and developed strategies to improve program outcomes.
- Developed and implemented training programs for staff.
Education
Bachelor of Science - Health And Human Services
Wilberforce University
Wilberforce, OH05-2024
High School - undefined
Meadowdale High School
Dayton, OH06-1995
Skills
- Customer Service
- Advocacy
- Relationship building skills
- Recordkeeping skills
- Public speaking
- Meeting scheduling
- Eligibility assessments
- Case tracking and follow up
- Relationship Building
- Effective Communication
- Intervention strategies
- Appointment Scheduling
- Nonprofit experience
Timeline
Community Engagement Specialist
Wellbe Senior Medical
08.2025 - Current
Advocate/Customer Service Representative
Battered Women's Shelter
11.2019 - 11.2022
Account Executive
Single Parents Rock
01.2019 - 08.2025
Account Manager
Med Systems Management
01.1997 - 03.2019
High School - undefined
Meadowdale High School
Bachelor of Science - Health And Human Services
Wilberforce University