DENISE NIEVES
Pennsauken,NJ
Summary
Innovative and goal-oriented professional with dedication to partnering with coworkers to promote engaged, empowering work culture. Strength in building and maintaining relationships with diverse range of stakeholders and partners in dynamic settings. Skilled in working under pressure and adapting to new situations and challenges to best serve consumers and meet organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Esperanza Manager
Mental Health Association
02.2021 - Current
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery
- Fostered relationships with partner agencies and other interested parties to build supportive services
- Listened to clients' concerns and provided encouragement and support
- Supported individuals dealing with mental health and emotional issues
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Provided education on mental health topics and resources to clients
- Facilitated group sessions to support and encourage client growth
Bilingual Infant Toddler Specialist
New Jersey First Steps
03.2018 - 09.2019
- Enroll childcare centers into the New jersey First Step program
- Developed level-appropriate lessons and activities to support skill-building needs.
- Conduct intake and collect document and signatures
- Work in collaboration with Grow New Jersey Kids and office of licensing providing consultation around infant-toddler care
- Offer Technical Assistance and consultation with Iters-3 and Ecers assessment tools
- Provide professional development in infant-toddler care and best practices in both English and Spanish
- Help support and guide programs in developing quality improvement plans
- Well versed in NJ Early Learning Standards
Bilingual Banking Specialist
TD Bank
03.2017 - 03.2018
- Resolve inquiries and maintain professional standards set by TD Bank- both English and Spanish incoming lines
- Opened new accounts and made changes to existing accounts
- Investigated and resolved account issues by offering applicable options to customers
- Maintained friendly and professional customer interactions
Family Advocate
Acelero Learning Center
12.2015 - 03.2017
- Collaborated with families to assist in growth, development and education to increase potential
- Conducted intakes for Acelero and B.O.E (Abbott)
- Collected necessary paperwork and signatures for enrollment
- Visited homes of families and maintained appropriate contact as directed by agency procedures
- Successfully enrolled over 50 students to center and maintained/created waitlist
- Worked in collaboration with B.O.E.
- Participate in case management by being an active member of the Case Review Team making referrals to the Case Review Team and presenting cases
- Help create goals with parents using road-map tool and documented follow-up in Shine Early Learning software
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills
Substitute Teacher
Source4teachers
09.2012 - 12.2015
- Taught children from different grade levels in various locations throughout the city
- Maintained day-to-day classroom management and discipline to promote learning initiatives
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Covered Bilingual and English classrooms
- Incorporated IEP records
Recreation Site Aid-Summer Position
Recreation Site Aid, Bureau Of Recreation North Camden Community Center
07.2012 - 08.2012
- Develop age appropriate activities that keep children active and help them develop skills teamwork and sportsmanship
- Use group management skills to engage all children in daily activities responsible for a group of 15 to 20 children on a daily basis
- Ensure children's safety, manage children's behavior and act as a role model and mentor
- Model constructive participation in all daily activities
- Work closely with Recreation site supervisor to ensure safety of all children
- Aid in summer trips
Substitute Teacher
Camden Board Of Education
01.2011 - 06.2012
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervise and ensure children are safe all the times
- Initiate and positively encourage learners in all the activities they are involved in
- Help learners in behavior control using the right behavior control measures
- Responsible for managing a classroom from anywhere between 5-25 student
- Quick in understanding and adopting to the procedures and practices in a new school by observing the other teachers and learners behavior
Education
Bachelor of Arts - Humanities And Social Sciences- Minor in Education
Rowan University
Glassboro, NJAssociate of Science - Elementary Secondary Education
Camden County College
Camden, NJSkills
- Case management proficiency
- Problem-solving skills
- Mental health support
- Documentation abilities
- Collaborative relationships
- Multitasking Abilities
- Interpersonal Communication
- Training and Development
- Community resource knowledge
- Workshop and webinar development and coordination
- Verbal and written communication
- Group activity oversight
- Community outreach
Accomplishments
- Teaching Learning Interactions by becoming an
Approved Trainer/Instructor for NJCCIS formerly known as PINJ
- Child Growth and Development
- Child Wellness: Health, Safety, Nutrition and Physical Activities
- Teaching-Learning Interactions and Approaches
- Learning Environment and Curriculum
- Family and Community Relationships
Mental Health
- Peer Recovery Specialist
- Digital Peer Support
- QPR Certification
- Adult Mental Health First Aid
- Domestic Violence training
Certification
- HSBCP- Human Service-Board Certified practitioner with nbcc
- GRMS- Certified Grief Recovery Method Specialist
- CDMA- Certified Digital Marketing Associate
Timeline
Esperanza Manager
Mental Health Association
02.2021 - Current
Bilingual Infant Toddler Specialist
New Jersey First Steps
03.2018 - 09.2019
Bilingual Banking Specialist
TD Bank
03.2017 - 03.2018
Family Advocate
Acelero Learning Center
12.2015 - 03.2017
Substitute Teacher
Source4teachers
09.2012 - 12.2015
Recreation Site Aid-Summer Position
Recreation Site Aid, Bureau Of Recreation North Camden Community Center
07.2012 - 08.2012
Substitute Teacher
Camden Board Of Education
01.2011 - 06.2012
Bachelor of Arts - Humanities And Social Sciences- Minor in Education
Rowan University
Associate of Science - Elementary Secondary Education
Camden County College
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