Denise Nisil

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Provided customer records, account statements and copies of checks.
• Reconciled cash drawer and resolved discrepancies.
• Educated customers on use of banking website and mobile apps.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Assisted customers with compromised debit cards and issued new credentials.
• Placed orders for customer checks and verified starting numbers.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Maintained accurate records of customer transactions in line with bank procedures.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Monitored and reported suspicious activity in line with bank security policies.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.

Greet and helped customers to find merchandise.

I gave descriptions of merchandise.

Packed and organized said merchandise.

Within six months I was promoted.to Coach Specialist.

I won employee of the year, first year I was there.

I earned bonuses for selling Coach products.

• Managed and operated mechanical ventilators to deliver airway management.
• Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.
• Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes.
• Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
• Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
• Assessed, diagnosed, and treated breathing issues.
• Performed bronchial hygiene techniques to remove mucus and secretions from patient lungs and improve lung function.
• Provided antibiotics, bronchodilators, and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
• Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
• Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
• Maintained accurate patient records to track patients' medical history and treatment plans.
• Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases, and blood chemistry changes.
• Completed continued education units annually to stay current with respiratory therapy advancements and maintain compliance with administrative regulations.
• Tested pulmonary function and analyzed arterial blood gas to identify abnormalities and issues with patient lung function.
• Provided comprehensive care to improve and strengthen clients' respiratory functions.
• Monitored patient reactions to drugs and carefully documented findings.
• Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
• Responded to emergency codes and calls during off-hours and immediately initiated treatment.
• Educated patient and family on patient's illness and available remedies.
• Treated patients after conducting assessments and laboratory testing.
• Conducted tests such as EKGs and drainages.
• Evaluated care policies using patient records and current research findings to develop better treatment.