Summary
Overview
Work History
Education
Skills
Interests
Christian Minister of Jehovah's Witnesses
Work Availability
Timeline
CustomerServiceRepresentative
Denise Noel

Denise Noel

Customer Service Representative
Hampton,VA

Summary

Approachable Customer Service Agent valued for fast, friendly service and accuracy in handling transactions. Recognized for exceeding item-per-hour scanning and bagging goals. In-depth knowledge of weekly ads, advertised specials and other store promotions. Passionate about serving others and eager to take on new responsibilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Customer Service

West Teleservices
Hampton, VA
01.2007 - 06.2009
  • Provided primary customer support to internal and external customers.
  • Offered assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Counter Customer Service

Pizza Hut
Newport News, VA
04.2004 - 12.2005
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Exceeded service objectives by applying proven customer service and sales.
  • Responded to customer calls and emails to answer questions about products and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered prompt service to prioritize customer needs.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained clean and checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

GED -

Newport News Adult Education
Newport News, VA
05.2011 - 08.2011

Skills

Customer Communication

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Interests

Teaching my neighbors the Bible

Christian Minister of Jehovah's Witnesses

As a Jehovah's Witness, I have been helping many of my dear neighbors to learn about the Bible. In engaging in this work, I receive ongoing theocratic ministry school training. This training involves public speaking, warmth, empathy. As well as understandable communication, patience, mildness, love, self-control, kindness, to everyone that I come in contact with, even if the person is irate. This public experience is my most enjoyable work helping others as best as I can and being efficient in doing so.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

GED -

Newport News Adult Education
05.2011 - 08.2011

Customer Service

West Teleservices
01.2007 - 06.2009

Counter Customer Service

Pizza Hut
04.2004 - 12.2005
Denise NoelCustomer Service Representative