Denise Nunez
Houston,TX
Summary
Accomplished leader in transportation and logistics with extensive experience in operations management and safety compliance. Proven track record of improving dispatch efficiency, fostering driver retention, and implementing effective logistics processes that enhance service quality and operational continuity.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Branch Manager
Shell Transportation System LLC
Houston, TX
02.2021 - 06.2026
- Directed branch operations, enhancing efficiency in dispatch, equipment control, warehouse logistics, driver management, and customer relations.
- Managed driver recruiting and onboarding while overseeing AP/AR, maintenance coordination, and chassis records to ensure operational continuity.
- Supported strong driver retention through communication and relationship building.
- Directed safety efforts as primary lead, overseeing compliance programs, driver training, incident documentation, and DOT inspection readiness.
- Passed all DOT inspections and led the company through its first entrant audit.
- Established logistics processes for new warehouse, coordinating daily inbound/outbound activities to optimize workflow.
- Conducted customer walkthroughs, inspections, and meetings to ensure service quality.
- Oversaw vehicle repairs to ensure safety and compliance standards were met, inspections, and compliance activities.
Operations Manager
Gold Point Transportation
Wilmington, CA
05.2002 - 02.2020
- Oversaw transportation operations across two shifts, supervising 14 staff and 144 drivers along with yard terminal gate.
- Coordinated dispatch, routing, load assignments, and daily driver communication to streamline operations.
- Ensured DOT compliance and implemented process improvements to reduce delays and increase productivity.
- Directed equipment inventory, maintenance scheduling, and repair coordination to minimize downtime.
- Enhanced customer service through effective troubleshooting, reducing per diem/demurrage costs.
- Cultivated strong driver and customer relationships through proactive and consistent communication.
Branch Manager
Quick Cargo
Wilmington, CA
09.1993 - 05.2002
- Managed branch operations, enhancing dispatch, customer service, equipment coordination, and administrative oversight for improved service delivery.
- Oversaw daily workflow and scheduling, facilitating driver communication to optimize cargo movement efficiency.
- Coordinated maintenance needs and equipment allocation, streamlining operational planning to support branch functionality.
- Supported staff development and maintained high operational standards across all functions.
- Built strong customer relationships through reliable service and consistent communication.
Education
High School -
Lakewood High School
Lakewood, CA01-1993
Skills
- Safety & DOT Compliance / FMCSA permit knowledge
- Warehouse & Logistics Management
- Operations Leadership
- Driver recruitment
- Equipment coordination/ Maintenance
- Workflow Optimization
- Inventory Control
- AP/AR & Administrative Management
- Customer relations
- Training and Development
Certification
- DOT Reasonable Suspicion Training - 49 CFR 382.603
Timeline
Branch Manager
Shell Transportation System LLC
02.2021 - 06.2026
Operations Manager
Gold Point Transportation
05.2002 - 02.2020
Branch Manager
Quick Cargo
09.1993 - 05.2002
High School -
Lakewood High School