Denise Nutter
Martinsburg,WV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Insurance Agent
Insurance Outfitters
06.2023 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
Assistant/ Loan Processor
Core Mortgage Services
08.2015 - 04.2023
- Enhanced customer satisfaction by providing timely and accurate updates on loan status.
- Assisted in closing loans quickly with thorough verification of applicant information and documentation.
- Reduced processing time for loan applications, maintaining a strong attention to detail and accuracy.
- Facilitated smooth communication between borrowers, underwriters, and other stakeholders during the loan process.
- Contributed to positive work environment through effective teamwork and collaboration with colleagues.
- Maximized productivity levels by prioritizing tasks effectively according to urgency and importance.
- Provided exceptional customer service, promptly addressing questions or concerns related to loan applications.
- Delivered consistent results in managing large volumes of loans while maintaining accuracy and timeliness of completion.
- Communicated with customers daily to request information and complete paperwork.
- Monitored key dates to obtain information by deadlines.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
Operations Manager
Wells Fargo Home Mortgage
03.2004 - 10.2008
- Enhanced customer satisfaction by providing timely and accurate information on loan products and services.
- Collaborated with underwriters to expedite loan approvals, ensuring a smooth application process for clients.
- Managed a high volume of loan applications, consistently meeting or exceeding performance targets.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly and professionally.
- Developed strong relationships with clients, earning repeat business through personalized attention to their financial needs.
- Participated in ongoing training programs to stay current on industry trends, regulations, and best practices in loan processing.
- Worked closely with colleagues across departments to ensure seamless coordination throughout the entire loan process.
- Implemented improvements to internal communication channels, leading to more efficient information sharing among team members.
- Ensured accuracy in data entry by meticulously reviewing all documentation submitted by borrowers before submission for underwriting approval.
- Coordinated successful closings by working closely with title companies, attorneys, real estate agents, and other professionals involved in the transaction.
- Served as a liaison between borrowers and underwriters, effectively communicating requirements and facilitating timely submission of required documentation.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Monitored pipelines to track and log status of loans.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Education
Business Administration
Shepherd University
Shepherdstown, WVMartinsburg High School
Martinsburg, WVSkills
- Customer Follow-Up
- Customer Service
- Client Retention
- Quotes and Sales
- Interpersonal Communication
- Attention to Detail
- Time Management
- Teamwork and Collaboration
- Multitasking Abilities
- Computer Literacy
- Data Entry Accuracy
- Empathy and Compassion
- Policy Knowledge
- Active Listening
Timeline
Insurance Agent
Insurance Outfitters
06.2023 - Current
Assistant/ Loan Processor
Core Mortgage Services
08.2015 - 04.2023
Operations Manager
Wells Fargo Home Mortgage
03.2004 - 10.2008
Business Administration
Shepherd University
Martinsburg High School