Denise Ochoa
Ropesville,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
27
27
years of professional experience
Work History
Billing Specialist
Lubbock Artificial Limb and Brace
Lubbock, TX
01.1998 - Current
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Processed and sent invoices, adjustments and credit memos to customers.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Managed account receivables to maintain payments within net terms.
- Reviewed vendor documentation to comply with payment guidelines.
- Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Performed insurance verification, pre-certification and pre-authorization.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Checked claims coding for accuracy with ICD-10 standards.
- Managed numerous client accounts to track and collect money owed.
- Submitted claims to insurance companies.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Managed all payments processing, invoicing and collections tasks.
- Weighed envelopes containing statements to determine correct postage and affix postage.
- Collected, posted and managed patient account payments.
- Answered customer questions to maintain high satisfaction levels.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
Medical Receptionist
Lubbock Artificial Limb and Brace
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed patient payments and scanned identification and insurance cards.
- Informed patients of financial responsibilities prior to rendering services.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Entered insurance, demographics and health history into patient database.
Education
High School Diploma -
Colorado High School
Colorado City, TX05-1987
Skills
- Payment posting
- Claims Processing
- Medical billing and collections
- Collections
- Payment Processing
- Billing dispute resolution
- Billing statement management
- Financial statement analysis
- Billing statement review
- Insurance claims
- Appointment Scheduling
- Reminder calls
- Medical Records Management
- Medical billing and coding
- Insurance Verification
- Payment collection
Affiliations
• Family Caregiver
• Provide care and support for both children and grandchildren, fostering a nurturing and loving environment.
• Manage household responsibilities, ensuring a clean and organized home.
• Coordinate schedules and activities for family members, balancing multiple priorities effectively.
• Household Management
• Maintain a well-organized home through efficient cleaning, meal planning, and budgeting.
• Implement organizational systems to enhance household efficiency and comfort.
• Oversee household projects and improvements, ensuring a safe and welcoming environment.
These are some of my best qualities.
Timeline
Billing Specialist
Lubbock Artificial Limb and Brace
01.1998 - Current
Medical Receptionist
Lubbock Artificial Limb and Brace
High School Diploma -
Colorado High School
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