Denise O'Connor
Edgewater Park,NJ
Summary
Seeking position as an remote Customer Service Representative. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and Leadership.
Overview
24
24
years of professional experience
Work History
Millwork Sales Specialist
Lowe's
09.2023 - Current
- Assist customers with designing, ordering and scheduling Installation for doors and windows for their homes.
- Develops rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborate with team members to develop best practices for consistent customer service delivery.
- Utilize customer service software to manage interactions and track customer satisfaction.
- Provide coaching and mentoring to new hires, contributing to their successful integration into team.
- Educate customers about product features and benefits to aid in selecting best options for each individuals' needs.
Front End Department Supervisor
Lowe's
12.2021 - 09.2023
- Developed strong relationships with customers by understanding their needs, preferences, and shopping habits to enhance their overall experience at store.
- Coordinated with other departments to streamline operations across store, resulting in better collaboration between teams.
- Oversaw inventory control, maintaining adequate stock levels of supplies at all times to prevent shortages or delays in service.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Conducted regular performance evaluations of front-end staff, providing constructive feedback for improvement and growth opportunities.
- Assisted in hiring, training, and onboarding of new front-end staff members to ensure high level of customer service was maintained.
- Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
- Maintained clean, organized workspace to create a welcoming environment for customers.
- Fostered positive relationships between front-end staff members through open communication channels and team-building events.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Services Manager
Ulta
10.2011 - 10.2020
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Reduced employee turnover by creating positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Oversaw budgeting and financial planning for service department, achieving cost savings through streamlined operations and optimized resource utilization.
- Managed team of service technicians for optimal performance, resulting in increased productivity.
- Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
- Analyzed service reports to identify areas of improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
District Manager
Ratner Companies
10.2000 - 06.2010
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Product and service solutions
- Coaching and Mentoring
- Retail Operations Knowledge
- Goal-Oriented
- Microsoft Office
- Active Listening
- Customer Relations Management (CRM)
- Time Management
- Merchandise Receiving and Handling
- Item Ticketing and Pricing
- Building Customer Loyalty
- Customer Acquisition and Retention
- Adaptable and Flexible
- Order Processing
- Managing Multiple Tasks
- Prioritization
Education
Rowan College At Burlington County
Mt Laurel NJTimeline
Millwork Sales Specialist
Lowe's
09.2023 - Current
Front End Department Supervisor
Lowe's
12.2021 - 09.2023
Services Manager
Ulta
10.2011 - 10.2020
District Manager
Ratner Companies
10.2000 - 06.2010
Rowan College At Burlington County