Denise O’Connor
Beverly,NJ
Summary
Dynamic professional with extensive experience in customer service and operations management. Proven ability to enhance client satisfaction through effective problem-solving and team collaboration. Skilled in Microsoft Office and adept at training staff to improve service delivery, resulting in increased customer loyalty and operational efficiency.
Overview
14
14
years of professional experience
Work History
Front End Coordinator
TJMaxx
04.2025 - Current
- Assisted in coordinating daily store operations to enhance customer experience.
- Supported inventory management by tracking stock levels and organizing merchandise displays.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
- Contributed to promotional events by setting up displays and ensuring product availability.
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Engaged with customers to address inquiries and provide knowledgeable assistance on products.
Assistant Store Manager
Ross Stores
09.2024 - 04.2025
- Assisted in daily store operations, ensuring adherence to merchandising standards and inventory management practices.
- Collaborated with team members to enhance customer service initiatives, fostering a welcoming shopping environment.
- Executed training programs for new associates, promoting efficient onboarding and knowledge retention.
- Monitored sales trends and inventory levels, adjusting stock placement to maximize product visibility and sales potential.
Department Supervisor
Lowe’s
12.2021 - 06.2024
- Supervised daily operations, ensuring compliance with safety protocols and company policies.
- Trained and mentored team members on product knowledge and customer service techniques.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Coordinated scheduling and staffing to meet operational needs during peak periods.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Client Services Manager
Ulta Salon and Cosmetics
10.2011 - 10.2020
- Developed and implemented client engagement strategies to enhance customer satisfaction and loyalty.
- Managed cross-functional teams to ensure seamless execution of service delivery processes.
- Led training programs for staff to improve product knowledge and customer service skills.
- Analyzed customer feedback to identify trends and recommend operational improvements.
- Established open lines of communication among team members through regular meetings that fostered collaboration towards shared goals.
Education
High School Diploma -
Willingboro High School
WillingboroSkills
- Customer service
- Verbal and written communication
- Telephone etiquette
- Problem-solving skills
- Operations
- Microsoft office
- Documentation and recordkeeping
- Multitasking
- Teamwork and collaboration
- Complaint resolution
- Team supervision
- Administrative skills
Timeline
Front End Coordinator
TJMaxx
04.2025 - Current
Assistant Store Manager
Ross Stores
09.2024 - 04.2025
Department Supervisor
Lowe’s
12.2021 - 06.2024
Client Services Manager
Ulta Salon and Cosmetics
10.2011 - 10.2020
High School Diploma -
Willingboro High School