DENISE OCZKOWICZ
Algonquin,IL
Summary
Results-oriented professional with 15+ years of experience and a proven knowledge of project planning, operations management, and staff training and development. Aiming to leverage my skills to successfully fill the Manager role at your company.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
16
16
years of professional experience
Work History
Sales Representative
Advantage Solutions
07.2022 - 12.2025
- Developed and maintained customer relationships to drive sales growth.
- Conducted market analysis to identify new business opportunities and trends.
- Collaborated with cross-functional teams to enhance product offerings and service delivery.
- Trained and mentored junior sales staff, improving team performance and knowledge sharing.
- Implemented strategic sales initiatives that improved overall customer satisfaction rates.
- Analyzed sales data to refine approaches and optimize conversion rates.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Increased market penetration with introduction of innovative sales tactics.
Community Donations Manager
Savers
06.2019 - 09.2021
- Created interactive and engaging environment for both customers and associates.
- Demonstrated safe practices and procedures in store by adhering to company standards.
- Delivered outstanding store experience that improves customer loyalty and strengthens Sprint Brand.
- Trained, developed and evaluated crew members and supervisors.
- Prioritized work load to meet changing priorities and deadlines.
- Maintained professional and friendly environment with customers, subordinates and supervisors.
- Led team in optimizing operational workflows to enhance efficiency and reduce costs.
- Developed training programs for new employees, improving onboarding process and retention rates.
- Coordinated cross-departmental initiatives to improve customer service and satisfaction levels.
- Mentored staff on best practices, fostering a culture of continuous improvement and accountability.
- Oversaw compliance with safety regulations, ensuring workplace safety standards were consistently met.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Store Manager
Family Dollar
12.2018 - 05.2019
- Developed and delivered progress reports, proposals, requirements documentation and presentations.
- Planned, scheduled, tracked and reported project timelines and milestones using appropriate tools.
- Implemented promotional displays, increasing product visibility and enhancing shopping experience.
- Analyzed sales data to identify trends, driving proactive merchandising decisions.
- Applied consumer insights and understanding of marketplace dynamics to develop compelling brand positioning.
- Created interactive and engaging environment for both customers and associates.
- Managed inventory control processes to optimize stock levels and reduce shrinkage.
- Led daily store operations, ensuring efficiency and compliance with company policies.
- Trained and mentored staff on customer service standards and operational procedures.
Store Manager
Joann Fabrics and Crafts
11.2009 - 11.2018
- Trained, developed and evaluated crew members and supervisors.
- Identified and solved problems and facilitate problem solving among team.
- Represented corporate mission, vision and values to achieve bank and community growth.
- Identified and implemented marketing strategies and plans events to support sales.
- Conducted regular staff and coaching meetings with direct reports.
- Demonstrated sales leadership by playing active role on sales floor.
- Achieved sales quotas for both store and individual goals.
- Functioned in fast-paced, retail office environment.
- Developed sales strategies to enhance customer engagement and boost revenue generation.
- Conducted regular performance evaluations, fostering team development and accountability.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Bachelor of Arts (B.A.) - Education
Eastern Illinois University
Charleston, IL05.2001
Skills
- Strong Time Management
- Sales Goals
- Strong Attention To Detail
- Prioritization Skills
- Outstanding Customer Service
- Staff Management
- Customer relationship building
- Strategic thinking
- New employee training
- Coaching and mentoring
- New hire on-boarding
- Exceptional communicator
- Adaptive learning
- Project management
- Leadership training
- Strategic thinker
Timeline
Sales Representative
Advantage Solutions
07.2022 - 12.2025
Community Donations Manager
Savers
06.2019 - 09.2021
Store Manager
Family Dollar
12.2018 - 05.2019
Store Manager
Joann Fabrics and Crafts
11.2009 - 11.2018
Bachelor of Arts (B.A.) - Education
Eastern Illinois University
Outstanding Store Sales
Took over a store that was 1.5 million in sales that slipped under a million in sales resulting in less inventory being shipped to the store to even fill the store. Worked with the staff building relationships with each employee and figuring out what their strengths and weakness were and had to figure out the gaps in their training. Built an environment that was safe for everyone to share ideas and build strategies by bouncing ideas off of each other. Through team work we built eye catching displays based on the sales and add developed store demos that were fun knowledgeable and entertaining. in 2 years was able to take sales from under a million to 2,2 million.