Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denise Oflaherty

Greentown,PA

Summary

Dynamic leader with proven expertise in operations management and team leadership, honed at Dunkin Donuts and Three Angel Pretzels. Excelled in driving sales growth, enhancing customer retention, and implementing cost-saving strategies. Skilled in staff development and performance improvement, achieving significant operational efficiencies and fostering a culture of continuous improvement. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Genral Manager

Three Angel Pretzels
07.2022 - 08.2024
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Genral Manager

Dunkin Dounts
10.1988 - 08.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Education

BBA - Buisness Managment

Drake School of Buisness
Newark, NY

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Time Management
  • Training and coaching
  • Team Leadership
  • Staff Management
  • Customer Relations
  • Training and Development
  • Relationship Building
  • Staff Training
  • Staff training/development
  • Inventory Control
  • Customer Relationship Management
  • Staff Supervision
  • Employee Scheduling
  • Verbal and written communication
  • Staff Training and Development
  • Administrative Skills
  • Staff Development
  • Motivation
  • Schedule Management
  • Staff Motivation
  • Labor Cost Controls
  • Customer Retention
  • Deadline-oriented
  • Performance Improvement
  • Vendor relationships
  • Project Management
  • Consistently meet goals
  • Employee Development
  • Staffing
  • Performance Evaluations
  • Workflow Planning
  • Purchasing
  • Business Development
  • Troubleshooting expertise
  • Purchasing and planning
  • Performance Analysis
  • Operations Oversight
  • Cost analysis and savings
  • Business Administration
  • Quality Management
  • Sales expertise
  • Cost Reductions
  • Team Oversight
  • Loss Prevention
  • Budget Development
  • Budget Analysis
  • Human Resources Management

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Timeline

Genral Manager

Three Angel Pretzels
07.2022 - 08.2024

Genral Manager

Dunkin Dounts
10.1988 - 08.2023

BBA - Buisness Managment

Drake School of Buisness

Similar Profiles

CREATE PROFILE
Denise Oflaherty