Denise Oliveira
Houston,TX
Summary
Dedicated bilingual (english/spanish) customer service representative with over ten years of customer service experience varying in multiple fields such as medical, restaurant, retail and merchandise, inventory, and teaching. Known for willingness to continually learn and excel in all areas. Dedicated, hard worker with drive and passion to serve and assist others. Dependable and reliable.
Overview
19
19
years of professional experience
Work History
Morrison Healthcare Food Services
Houston, Texas
10.2024 - Current
- Assist patients with meal selections, and ensure timely, accurate tray delivery.
- Assemble trays and support cashier and barista tasks as needed.
- Monitor inventory to keep an adequate stock of food items, and supplies.
- Performed opening duties, such as stocking supplies and preparing beverage stations for service hours.
- Resolved conflicts among patients and customers in an efficient manner, while maintaining professionalism.
- Coordinate with nursing and dietitians regarding dietary restrictions and allergies.
- Follow HACCP, HIPAA, and infection control standards.
- Developed positive relationships with patients and customers through friendly interactions.
Lead Morning Associate
Timewise Shell Texas Petroleum Group
Houston, TX
05.2022 - 11.2022
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Handled large amounts of cash, and balanced the cash drawer daily within prescribed balancing guidelines.
- Handled large amounts of cash, and balanced the cash drawer daily within prescribed balancing gu
- Cleaned the store inside and out, straightened displays, and maintained a neat and inviting atmosphere for optimum customer satisfaction.
- Interacted with vendors regarding incoming products, unpacked cases, verified pricing, and stocked merchandise.
- Processed efficient and accurate cash, check, debit, and credit card payments using a Point-of-Sale system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Managed in-store food and general merchandise inventory, stocked goods, and documented low stock levels.
- Fostered positive employee relationships through communication and training.
Retail Sales Associate
Macys Department Store
Houston, TX
09.2015 - 12.2017
- Followed company policies, rules, and procedures to promote company goals and maintain safety.
- Created price tags and merchandise signs for new items.
- Restocked shelves, racks, and bins with the latest merchandise.
- Handled price checks, merchandise transfers, and fitting room returns to keep the store orderly and efficient.
- Greeted each customer; answered questions about current promotions and resolved issues according to store policies.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
- Watched for, and recognized, security risks and thefts to prevent or handle situations.
- Operated cash register or POS system to receive payment by cash, debit and credit card.
Home Health Care Provider
Holistic Home Health Care
Houston, TX
11.2010 - 04.2013
- Helped clients stay happy and healthy by providing mental and emotional support.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with client personal care needs to foster independence and well-being.
Team Leader Trainee/Cashier
Whataburger
Houston, TX
10.2010 - 04.2012
- Received payment by cash, credit, or debit cards.
- Issued receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Trained as a team leader, learning and utilizing necessary skills such as inventory control, management, leadership, encouragement of the team, and setting employee schedules.
- Worked together as a team to get production going on an even mode and increased production when busy or slowed it down as needed.
- Packaged and prepared quality products while maintaining proper food safety practices and presentation within service goal times.
Inventory Control Specialist
RGIS Inventory Services
Houston, TX
09.2008 - 08.2009
- Performed scheduled inventory counts and supply audits identifying variances and reconciling records.
- Insured store met their annual budget while providing quality customer service.
Medical Assistant
Green Health Clinic
Houston, TX
06.2009 - 07.2009
- Performed front office/ administrative duties
- Performed back office duties including measuring vital signs such as pulse rate, temperature, blood pressure, weight and height
- Gave injections and treatments and performed routine laboratory tests
- Prepared treatment rooms for examination of patients
- Handed instruments and materials to doctor as directed.
Office Assistant
Hollander Glass
Houston, TX
04.2007 - 07.2007
- Answered phone calls
- Filed, faxed, and printed documents and work orders
- Handled clients company orders of small and large quantities
- Cold-called potential customers
- Tracked/found delinquent accounts
- Billed charges to credit-card accounts
- Handled customer complaints and order irregularities.
Education
Medical Assisting
Texas School of Business
Houston, TX07.2009
Some College (No Degree) -
Houston Community College
Houston, TXSkills
- Fast learner with ability to adapt to fast-paced environments
- Microsoft Office
- Managing files and records
- Microsoft Word
- Enjoy rapport building and customer interaction
- Administrative Duties
- Word processing
- Professionalism and confident Self-motivated and able to multi-task
Languages
Timeline
Morrison Healthcare Food Services
10.2024 - Current
Lead Morning Associate
Timewise Shell Texas Petroleum Group
05.2022 - 11.2022
Retail Sales Associate
Macys Department Store
09.2015 - 12.2017
Home Health Care Provider
Holistic Home Health Care
11.2010 - 04.2013
Team Leader Trainee/Cashier
Whataburger
10.2010 - 04.2012
Medical Assistant
Green Health Clinic
06.2009 - 07.2009
Inventory Control Specialist
RGIS Inventory Services
09.2008 - 08.2009
Office Assistant
Hollander Glass
04.2007 - 07.2007
Medical Assisting
Texas School of Business
Some College (No Degree) -
Houston Community College