Denise Ordoniez
CareGiver
Manteca,CA
Summary
Compassionate caregiver with extensive experience at IHSS San Joaquin, skilled in dementia care and patient assessments. Proven ability to enhance client satisfaction through strong ethics and active listening. Successfully maintained high standards of care, fostering independence and emotional support for clients while ensuring accurate medical record-keeping.
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly with excellent interpersonal skills.
Overview
13
13
years of professional experience
Work History
Caregiver
IHSS San Joaquin
12.2022 - 12.2025
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Entrusted to handle confidential and sensitive situations in professional matter.
Care Administrator
A Loving Place for Youre Parents
08.2017 - 12.2022
- Expedited case resolution times by proactively identifying and resolving potential obstacles in the legal process.
- Established effective relationships with court personnel, fostering collaboration and increasing efficiency in handling cases.
- Assisted clients in navigating the legal system by explaining procedures and providing resources as needed.
- Managed high-volume caseloads, ensuring accurate documentation and organization of files for easy access.
Service Coordinator
Addus Home Care
02.2013 - 08.2017
- Assessed customer needs and developed solutions to meet needs.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
- Customized service offerings to meet unique needs of key clients, enhancing client satisfaction and loyalty.
- Supported introduction of new services, conducting market research and gathering initial customer feedback.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Supported clients and families with empathy and compassion during difficult times.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
Skills
- Dementia care
- Patient assessments
- Elderly care
- Dependable and responsible
- Strong ethics
- Patient companionship
- Active listening
- Medical record-keeping
- Documentation
Languages
English
Full Professional
Timeline
Caregiver
IHSS San Joaquin
12.2022 - 12.2025
Care Administrator
A Loving Place for Youre Parents
08.2017 - 12.2022
Service Coordinator
Addus Home Care
02.2013 - 08.2017