Denise Orr
Henderson,Nevada
Summary
Dedicated professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
HR II Disability and Leave Associate
Amazon
2020.08 - Current
- Virtual Work from Home
- Customer obsessed and always day one
- Assist Amazonians with their disability, leave and
- Accommodation needs via phone, web and chat
- Resolve complex HR issues
- Handle sensitive situations with care.
Caretaker
my Father
2019.02 - 2020.05
Customer Care Advisor
Conduent
Work from Home, NV
2017.06 - 2019.02
- Conduent-Virtual Work from Home
- Virtually provided billing and technical support
- Troubleshoot and resolve issues professionally and effectively
- Consistently maintain a 95% QA score.
Personal Assistant
Self Employed
2007.08 - 2017.06
- Proudly tended to the domestic needs of individuals, their
- Families, pets and their homes.
Restaurant Manager
Tony’s Pizza
2005.07 - 2007.02
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Collaborated with a local high school coach to fund raise for the athletic department by selling sliced pizza at the Snack Shack not for profit.
Managing Bartender
Stagecoach Saloon
2003.05 - 2005.07
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Business
Clark County Community College
1992
Skills
- Excellent written and verbal communication skills, with a strong ability to explain complex technical concepts in simple terms
- Strong problem-solving and analytical skills, with a proven ability to troubleshoot technical issues and provide effective solutions
- Strong empathy and customer service skills, with a proven ability to handle user complaints and feedback with patience and professionalism
- Strong collaboration and teamwork skills, with a proven ability to work effectively with cross-functional teams and stakeholders
- Familiarity with customer support tools and software such as Zendesk, Intercom, or Freshdesk
- Familiarity with social media platforms and their use in customer support
- Familiarity with basic programming concepts and terminology is a plus
- Excellent time management and organizational skills, with a proven ability to handle multiple tasks and priorities in a fast-paced and dynamic environment
- Microsoft Windows, Word, Outlook, Power Point, Excel
- HRGAS Hotel System/AS400/LMS
- SKYLINE Site Manager System/RENT ROLL System
- Salesforce program
- Time Clock Plus
- Uhaul Software Program
Timeline
HR II Disability and Leave Associate
Amazon
2020.08 - Current
Caretaker
my Father
2019.02 - 2020.05
Customer Care Advisor
Conduent
2017.06 - 2019.02
Personal Assistant
Self Employed
2007.08 - 2017.06
Restaurant Manager
Tony’s Pizza
2005.07 - 2007.02
Managing Bartender
Stagecoach Saloon
2003.05 - 2005.07
Business
Clark County Community College