Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper
Denise Orr

Denise Orr

Henderson,Nevada

Summary

Dedicated professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

HR II Disability and Leave Associate

Amazon
08.2020 - Current
  • Virtual Work from Home
  • Customer obsessed and always day one
  • Assist Amazonians with their disability, leave and
  • Accommodation needs via phone, web and chat
  • Resolve complex HR issues
  • Handle sensitive situations with care.

Caretaker

my Father
02.2019 - 05.2020

Customer Care Advisor

Conduent
Work from Home, NV
06.2017 - 02.2019
  • Conduent-Virtual Work from Home
  • Virtually provided billing and technical support
  • Troubleshoot and resolve issues professionally and effectively
  • Consistently maintain a 95% QA score.

Personal Assistant

Self Employed
08.2007 - 06.2017
  • Proudly tended to the domestic needs of individuals, their
  • Families, pets and their homes.

Restaurant Manager

Tony’s Pizza
07.2005 - 02.2007
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Collaborated with a local high school coach to fund raise for the athletic department by selling sliced pizza at the Snack Shack not for profit.

Managing Bartender

Stagecoach Saloon
05.2003 - 07.2005
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

Business

Clark County Community College
1992

Skills

  • Excellent written and verbal communication skills, with a strong ability to explain complex technical concepts in simple terms
  • Strong problem-solving and analytical skills, with a proven ability to troubleshoot technical issues and provide effective solutions
  • Strong empathy and customer service skills, with a proven ability to handle user complaints and feedback with patience and professionalism
  • Strong collaboration and teamwork skills, with a proven ability to work effectively with cross-functional teams and stakeholders
  • Familiarity with customer support tools and software such as Zendesk, Intercom, or Freshdesk
  • Familiarity with social media platforms and their use in customer support
  • Familiarity with basic programming concepts and terminology is a plus
  • Excellent time management and organizational skills, with a proven ability to handle multiple tasks and priorities in a fast-paced and dynamic environment
  • Microsoft Windows, Word, Outlook, Power Point, Excel
  • HRGAS Hotel System/AS400/LMS
  • SKYLINE Site Manager System/RENT ROLL System
  • Salesforce program
  • Time Clock Plus
  • Uhaul Software Program

Timeline

HR II Disability and Leave Associate

Amazon
08.2020 - Current

Caretaker

my Father
02.2019 - 05.2020

Customer Care Advisor

Conduent
06.2017 - 02.2019

Personal Assistant

Self Employed
08.2007 - 06.2017

Restaurant Manager

Tony’s Pizza
07.2005 - 02.2007

Managing Bartender

Stagecoach Saloon
05.2003 - 07.2005

Business

Clark County Community College

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Denise Orr