Denise Ortega
Ontario,CA
Summary
Highly motivated independent professional with a solid foundation in customer service. Key strengths include the ability to meet and exceed goals, maintain focus while under pressure.
Experienced with patient scheduling, medical record management, and administrative tasks. Utilizes organizational skills to maintain efficient back office operations. Knowledge of healthcare protocols and patient communication to support clinical teams effectively.
Overview
15
15
years of professional experience
Work History
Back Office Medical Assistant
Western University Of Health Sciences
05.2024 - Current
- Managed patient records using electronic health record (EHR) systems to ensure accuracy and confidentiality.
- Coordinated appointment scheduling and follow-ups, optimizing patient flow and reducing wait times.
- Assisted healthcare providers with administrative tasks, enhancing operational efficiency in clinical settings.
- Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Placed laboratory tests and scan results in EMR for provider review.
- Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
Front Office Medical Assistant
Western University
03.2017 - 03.2020
- Front office patient check in clerk.
- Created new patient charts through EMR epic system.
- Checked eligibility benefits for HMO plans.
- Referrals for specialty department, checked for any missing demographic information or any notes from the provider before processing.
- Checked referral status and communicated with the provider regarding any decision from the health plan.
Front and Back office Medical Assistant
Center for GI Health: Dr Ari. Nowain, MD
11.2010 - 09.2011
- Scheduled appointments for consultations and surgery procedures.
- Verified eligibility for procedures for HMO and PPO plans.
- Processed referrals when needed for HMO health insurance with correct surgical codes and attached any notes needed from the doctor.
- Communicated with patients regarding pre-op and post-op procedures.
- Assisted on small in office procedures.
Education
Medical Assistant Certificate -
American Career College
11.2009
Skills
- Strong customer service skills
- Effective organizational skills
- Effective communication
- Effectively prioritize workload
- Rapid learner
- Effective decision-making
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Injections administration
- Vital signs monitoring
Languages
Spanish- Professional work Proficiency
Timeline
Back Office Medical Assistant
Western University Of Health Sciences
05.2024 - Current
Front Office Medical Assistant
Western University
03.2017 - 03.2020
Front and Back office Medical Assistant
Center for GI Health: Dr Ari. Nowain, MD
11.2010 - 09.2011
Medical Assistant Certificate -
American Career College
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