Denise Ortiz
Brooklyn,USA
Summary
Strategic and hands-on HR leader with 15+ years of progressive experience in both nonprofit and private sectors. Skilled in developing and implementing HR policies, managing employee relations, navigating union environments, and overseeing compliance with federal, state, and local regulations. Trusted advisor to executive leadership with a reputation for driving workforce engagement, operational efficiency, and organizational change.
Overview
20
20
years of professional experience
Work History
Assistant Director of Human Resources
QSAC
11.2023 - Current
- Developed and implemented HR policies to align with organizational goals.
- Led recruitment initiatives, enhancing candidate sourcing and selection processes.
- Streamlined onboarding procedures, improving new hire integration and retention rates.
- Facilitated training programs to enhance employee skills and performance metrics.
- Collaborated with department heads to address workforce planning and talent management strategies.
- Collaborated with cross-functional departments to identify personnel needs and create strategic workforce plans.
- Oversaw benefits administration, ensuring accurate enrollment and timely processing of claims.
- Supported Human Resources Director and administration by performing research and providing input on policies and procedures.
- Conducted thorough workplace investigations in response to employee complaints or disputes, maintaining confidentiality throughout the process.
- Assisted Human Resources Director in managing and supporting development and operation of HR.
HR Manager
Mercy Home for Children
01.2022 - Current
- Oversees the HR functions by providing strategic HR leadership to the Executive Director for 13 locations and 400 employees for intellectual disabilities organization
- Manages and selects benefits programs for medical , dental, vision, STD and LTD, life insurance, retirement plans, worker’s comp, and supplemental benefits; Champion for Wellness Programs
- Advises senior management on HR strategy, issues and initiatives, employee and labor relations, and organizational structure:1199 union
- Build strong partnerships with management and union leadership through the resolution of employee grievances, contract negotiation, and contract interpretation.
- Develop HR programs, policies, procedures, and systems such as orientation, career paths, recruitment, job and salary bands:
- Employee engagement events (Introduced the Best First Day Ever and Staff Appreciation, DSP week)
- Fostering teamwork/open-door environment conducive to positive dialogue across organization; 2 DR
Global HR Director
SEAL SECURITY LLC
07.2019 - 03.2020
- Managed all aspects of HR for NYC, NJ, CO, and UK for a $100M security and private investigations company
- Led the Human Resources and Talent Acquisition functions, including talent management, employee and labor relations, benefits administration, employee relations, etc. for 500 employees
- Built recruitment process for the organization, which includes working with hiring managers to build hiring plans, job descriptions, interview processes, and on-boarding checklist; Develop a recruitment process to meet the needs for the Site Directors at 10 different locations in a high turnover industry;
- Coordinated with senior leadership team to connect with employees to develop a desirable place to work based on positive employee engagement; working with union officials
- Developed best practices to be a trusted resource in areas of human resources including but not limited to data driven initiatives, performance management & succession planning, coaching, terminations, create handbooks and policies
- Built strategies to manage HR information systems and reports for critical analyses for HR services (Paycom)
HR Director
Ample Hills Creamery
05.2018 - 07.2019
- Created recruitment strategies to attract, hire, and retain Employees. This includes reviewing and writing job descriptions, sourcing, coordinating interviews, and communication with candidates.
- Oversaw Employee employee orientation and onboarding, including inputting new hire information into HRIS system and employment verification.
- Established and maintained people records and reports; Update and maintain employee benefits, including open enrollment.
- Managed the payroll function.
- Participated/organized senior leadership meetings to represent HR and report on People related matters.
- In conjunction with senior officers, develops, recommends, and implements policies and procedures; prepares and maintains handbook on policies and procedures.
- Acted as a trusted advisor and point of contact for all levels across the organization.
- Partnered and consult Chief Culture Officer in all handling people related matters included employee relations matters that arise with the highest professional standards, providing counseling and coaching to managers and staff and ensuring an expedited and effective escalation and resolution as appropriate.
- Served as a point of contact with external HR partner and setting up what the communication process looks like
- Maintained current HR files and databases
HR Manager/Business Partner
Lowe’s Home Center
05.2016 - 05.2018
- Provided guidance and input on strategic business unit restructures, workforce and succession planning for $50M retail operation managing HR functions for a staff of 200 employees.
- Managed all aspects of the full cycle recruitment process, including job posting, application review, interviews and onboarding to bring talent that meets the needs of the business while operating with the constraints of the payroll budget and profitability
- Fostered a teamwork/open-door environment conducive to positive dialogue across the organization
- Partnered with executive level management to resolve complex employee relations issues; conduct effective, thorough and objective investigations
- Coordinated company’s Employee Opinion Survey program and performance improvement programs
- Managed various events that enhance the employee engagement and morale
Human Resource Generalist (Manager)/Payroll Rep
Brooklyn Bridge Park Corporation
04.2015 - 11.2015
Human Resources Associate/Assistant
Brooklyn Public Library
12.2008 - 04.2015
Human Resources Administrator
ASI Systems Integration, Inc
02.2008 - 12.2008
Safety Assistant/Human Resources
American Museum
02.2006 - 04.2008
Human Resources Intern
ASI System Integration
10.2005 - 01.2006
Education
Master of Science - Human Resources Management in International Honor Society of Business
Mercy University
12.2012
Bachelor of Science - Behavioral Science in Behavioral Science
Mercy University
05.2009
Timeline
Assistant Director of Human Resources
QSAC
11.2023 - Current
HR Manager
Mercy Home for Children
01.2022 - Current
Global HR Director
SEAL SECURITY LLC
07.2019 - 03.2020
HR Director
Ample Hills Creamery
05.2018 - 07.2019
HR Manager/Business Partner
Lowe’s Home Center
05.2016 - 05.2018
Human Resource Generalist (Manager)/Payroll Rep
Brooklyn Bridge Park Corporation
04.2015 - 11.2015
Human Resources Associate/Assistant
Brooklyn Public Library
12.2008 - 04.2015
Human Resources Administrator
ASI Systems Integration, Inc
02.2008 - 12.2008
Safety Assistant/Human Resources
American Museum
02.2006 - 04.2008
Human Resources Intern
ASI System Integration
10.2005 - 01.2006
Bachelor of Science - Behavioral Science in Behavioral Science
Mercy University
Master of Science - Human Resources Management in International Honor Society of Business
Mercy University
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