Denise Osvold
Minot,ND
Summary
Attentive Cosmetologist with twenty plus years of experience. Excels in several areas of dedicated customer service. Dedicated to long-term relationships with clients and high-quality personal service. Successful at maintaining professional workspaces while remaining welcoming and thoughtful about each customer's needs. Friendly Cosmetologist with excellent time management and active listening skills. Offering innovative solutions to unique client needs and success at comprehensive body care. Skilled at selling products while personalizing client treatment. Professional and well-rounded in several areas of customer service, not just limited to the beauty Industry. Excellent team building and team support skills. Successful at satisfying customer needs. Service-oriented, multifaceted, positive employee. Focused on delivering exceptional customer experiences to each and every individual she comes in contact with. Able to stay driven and positive even when several things that demand her attention and need to be dealt with at the same time. Top-notch interpersonal and communication skills. Flexible hard worker ready to learn and contribute to team success. Results-focused goal oriented employee dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Licensed Master Cosmetologist
Sports Clips
05.2019 - Current
- Fostered clean and sanitary work environment to protect customers and staff from infection
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills
- Greeted customers pleasantly and scheduled appointments for service
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities
- Supported clients by handling service requests, answering questions and acting as consistent resource
- Sanitized workstations and salon equipment to reduce risk of infection
- Pursued continuing education and training to stay up to date with new trends and techniques
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings
- Styled and designed traditional and contemporary hairstyles for men and women daily
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Licensed Master Cosmetologist
Great Clips
09.2018 - 05.2019
- Fostered clean and sanitary work environment to protect customers and staff from infection
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
- Backed up reception desk by answering phones, scheduling appointments and processing payments
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
- Kept notes listing preferences and services provided to clients for quick reference
- Treated customers to shampooing and head massage to promote loyalty
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business
- Assisted with basic bookkeeping, filing and maintaining clients' records
- Evaluated client's hair and physical features to determine style and cut plans
- Responded to customer inquiries by phone, email and in person
- Customized styles, services and products to suit client needs and maintain customer satisfaction
- Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments
- Recommended styles and treatments based on clients' needs and appearances
- Examined hair texture and condition to determine appropriate treatment
- Cut and styled natural, artificial, colored or textured hair.
General Bar Manager
Nooners
06.2016 - 09.2018
- Interviewed, hired and trained staff to improve customer retention and bolster sales
- Resolved escalated customer complaints to maximize satisfaction and loyalty
- Monitored cash intake to reduce discrepancies
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives
- Maintained detailed inventory of bar supplies and stocked work areas
- Restocked beer and liquor regularly and after special events
- Monitored patron alcohol consumption to encourage safety
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Reorganized bar stations to streamline service flow
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards
- Increased revenue by promoting additional products and assisting with beverage menu
- Increased profits by overseeing inventory and strategically increasing menu prices
- Planned and updated menus to accommodate customer preferences
- Created signature beverages to increase revenue and patron loyalty.
Licensed Master Cosmetologist
Shear Style
04.2005 - 08.2017
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
- Kept notes listing preferences and services provided to clients for quick reference
- Washed, colored, cut and styled hair for high volume of clients daily
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business
- Evaluated client's hair and physical features to determine style and cut plans
- Responded to customer inquiries by phone, email and in person
- Customized styles, services and products to suit client needs and maintain customer satisfaction
- Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments
- Recommended styles and treatments based on clients' needs and appearances
- Maintained updated knowledge of industry products and chemical composition structure and properties
- Examined hair texture and condition to determine appropriate treatment
- Cut and styled natural, artificial, colored or textured hair.
Server/Bartender
O and O Inc.
03.2014 - 06.2016
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Prepared salads, appetizers and garnishes to assist kitchen staff
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Provided exceptional service to high volume of daily customers
- Entered customer food orders into computer system
- Monitored customer movements and quickly cleared empty tables for future customers
- Provided sauces and drink refills requested by customers
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Processed customers' payments and provided receipts
- Greeted newly seated guests quickly and efficiently
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Front Desk Receptionist
Guardian Inn
08.2011 - 07.2015
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Answered phone calls, provided information to callers and connected callers to appropriate people
- Maintained front office cleanliness and organized supplies to increase task productivity
- Determined needs of visitors and provided information or solutions
- Kept offices organized and well-stocked to maximize operational efficiency.
Office Administrative Assistant
Ryko Trucking
10.2012 - 10.2014
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Advanced CMA
Good Samaritan Society
06.2007 - 08.2011
- Monitored vital signs during medication administration to quickly identify complications
- Assessed patient needs in response to medications
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life
- Monitored medications for patients with various conditions and kept watchful eye for side effects
- Obtained, recorded and reported patient vital signs for medication administration
- Collected patient specimens and data and monitored vital signs, input, output and other necessary measurements
- Tracked vital signs at regular intervals.
CNA
Good Samaritan
06.1994 - 08.2011
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment
- Delivered high level of care to every patient
- Comforted patients and provided each with reassurance and encouragement.
Education
Skilled Trade in Cosmetology -
Cheeks International Academy of Beauty Culture
Cheyenne, WY03.2001
Skills
- Strong manual dexterity
- Manicures and pedicures
- Body hair removal
- Makeup and skincare
- Beauty tool sanitization
- Reflective listening
- Payment processing expertise
- Sales and marketing expert
- Sales and marketing
- Professional Hair Care expert
- Client consultations
- Product knowledge
- Understanding of body signals
- Licensed cosmetologist
- Hair style recommendations
- Social skills
- Team Collaboration
- Time Management
- Client Consultation
- Friendly Communication
- Active Listening
- Issue Resolution
- Clear Communication
- Administrative Procedures
- Relationship Building and Management
- Decision-Making
- Social Skills
- Body Mechanics
- Physical Strength
- Supply Ordering and Management
Certification
- Licensed Master Cosmetologist - 2001
- Licensed CNA - 1994
Timeline
Licensed Master Cosmetologist
Sports Clips
05.2019 - Current
Licensed Master Cosmetologist
Great Clips
09.2018 - 05.2019
General Bar Manager
Nooners
06.2016 - 09.2018
Server/Bartender
O and O Inc.
03.2014 - 06.2016
Office Administrative Assistant
Ryko Trucking
10.2012 - 10.2014
Front Desk Receptionist
Guardian Inn
08.2011 - 07.2015
Advanced CMA
Good Samaritan Society
06.2007 - 08.2011
Licensed Master Cosmetologist
Shear Style
04.2005 - 08.2017
CNA
Good Samaritan
06.1994 - 08.2011
Skilled Trade in Cosmetology -
Cheeks International Academy of Beauty Culture