Denise Oswald

• Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
• Evaluated incoming patients to determine treatment needs and urgency of care
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
• Placed endotracheal tub to deliver oxygen and anesthetic gas to patients requiring inhalant anesthesia during surgical procedures
• Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection
• Maintained accurate Controlled Drug Log
• Obtained diagnostic samples via Venipuncture and Cytocentesis
• Assisted veterinarian with wound treatment, vaccine administration, and surgical operations, ensuring optimal patient care
• Administered routine, post-operative, and daily treatments to animals.
• Inserted IV catheters into patients to facilitate fluid administration and medication delivery
• Monitored patients pre and post surgery
• Monitored Anesthesia with knowledge of patient values
• Monitored and ordered hospital inventory to maintain necessary medical supplies and support efficient operations
• Cleaned and disinfected exam areas, equipment, and kennels to prevent disease spread and maintain a safe, healthy environment
• Performed Dental prophylaxis, prepped patients for surgical procedures, calculating surgical drug dosages under the direct supervision of the veterinarian
• Facilitated training programs for staff, fostering skill development and team cohesion.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Handled administrative responsibilities such as payroll processing accurately and efficiently.
• Managed financial operations, payroll and accounting processes.

• Greeted customers in a pleasant manner and escorted them to the examination room
• Taking Patients history, and typing up SOAP forms
• Restraint of animals during procedures to ensure safety and compliance: Both canine and feline as well as exotics such as Birds, reptiles, and pocket pets
• Cared for a wide range of animals, including rodents and exotic birds
• Obtained Blood Sample, Performed routine laboratory and diagnostic tests
• TPR, Nail trimming, Anal Gland Expression,IV catheter placement
• Assisted veterinarian with wound treatment, administration of vaccines and Surgical procedures
• Administered routine, post-operative and daily treatments to animals in collaboration with the veterinarian
• Cared for animals pre-surgery, including administering anesthetics. Monitor Anesthesia, Perform Dental Prophylaxis
• Sterilized instruments and equipment for necessary procedures
• Assisted with administrative tasks such as answering phone calls and scheduling appointments such as answer phone calls, make appointment answer client questions
• Cleaned kennels, animal holding areas, examination and operating rooms

• Answering Phone Calls, Making Appointment via AVImark, Checking Clients in, Taking Patients history, Animal Restraints: Both Feline and Canine, TPR, Nail trimming, Anal Gland Expression, Ear Cleaning, Elizabeth Collar application, IV catheter placement, Monitor Anesthesia, Perform Dental Prophylaxis, Run blood work, Muzzle Application Knowledge of Puppy and kitten Vaccines Cleaning the lobby and over all the clinic clean
• Spay/Neuter/Gown Packing Host, Disneyland Resort, Fine Dining Host Great Customer Service
• Responsibilities include: Talking to guest, Sitting them to their table, Checking them in and over all making sure they are fully satisfied and happy with their stay at the ranch
• Making People smile

• Resolved guest complaints quickly and efficiently
• Delivered quality service by providing a warm and welcoming environment
• Listened to, understood and clarified guest concerns and issues
• Assisted guests with finding items
• Kept guest happy and smiling
• Seated people to their tables
• Demonstrated genuine hospitality while greeting and establishing rapport with guests
• Processed credit cards, checks, gift cards and coupons

• Worked at Wal-Mart for about a year
• Started my job with Wal-Mart as a cashier for Five months and was Promoted to Customer Service Manager within my Sixth month of working there Experienced in handling Large amount of money (Over 10,000) and credit transactions
• Great communication with customers in person and over the phone Experienced in handling customer complaints and making sure they are fully satisfied Experience in meeting Front end of the Store goals Money Center Transactions
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Solved unresolved customer issues
• Identified individual development needs with appropriate training

Attended Vet Tech school from 2014-2016. Had the privilege to learn veterinary skills, volunteer at animal shelters and obtained my license

Varsity Cheer Captain two years in a row